Diane L. Docs
Elyria,OH
Summary
Accomplished Account Manager with extensive experience at Alcon Vision Care, recognized for driving business growth and team leadership. Awarded the Presidents Club Award in 2020 for exceptional performance in sales and client engagement. Proven expertise in sales performance management and customer training, leading to enhanced client satisfaction and increased profitability. Committed to leveraging skills to further develop strategic account relationships.
Overview
37
37
years of professional experience
Work History
Account Manager
Alcon Vision Care
Ft. Worth, TX
10.2016 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Introduced innovative solutions with Precision 1 and Total 30 products.
- Presidents Club Award 2020
Managing Co-Owner
Avon Vision Centre
Avon, OH
06.2010 - 01.2016
- Organized marketing campaigns to promote products and services.
- Supervised staff members and evaluated their performance regularly.
- Developed a thriving optometry/optical business with 8000 customers in under five years.
Senior Ophthalmic Representative
Alcon
Ft. Worth, TX
09.1991 - 06.2005
- Marketed post-operative antibiotics, glaucoma solutions, and prescription allergy medications to cataract surgeons in Cleveland and Akron.
- Coordinated multiple educational events at Cole Eye Institute and University Hospitals.
- Attended annual Academy of Ophthalmology events in 1999, 2001, and 2003.
- Achieved top 5 market share status for Travatan during its 2001 launch.
- Presidents Club Award-2001 and 2003
Regional Account Manager
Alcon
Ft. Worth, TX
01.1997 - 01.1999
- Developed and implemented regional sales plans to increase market share for assigned accounts.
- Oversaw 20+ strategic accounts across the Mid-West.
- Managed operation of 4 optometry schools in the Midwest region.
- Executed various promotional campaigns across more than 100 optical chains.
Territory Sales Representative
Alcon
Ft. Worth, TX
09.1991 - 12.1997
- Developed and implemented sales strategies to increase territory revenue.
- Rapidly advanced to position of national sales trainer.
- Contributed to the creation of corporate training standards.
- Managed exemplary service levels for over 400 OD/MD offices in Cleveland and Akron areas.
District Manager
Russell Stover Candies
Kansas City, MO
08.1987 - 09.1991
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Managed recruitment and leadership of an eight-member sales team across three states.
Education
Bachelor of Science - Marketing
Bowling Green State University
Bowling Green, OH05-1987
Timeline
Account Manager
Alcon Vision Care
10.2016 - Current
Managing Co-Owner
Avon Vision Centre
06.2010 - 01.2016
Regional Account Manager
Alcon
01.1997 - 01.1999
Senior Ophthalmic Representative
Alcon
09.1991 - 06.2005
Territory Sales Representative
Alcon
09.1991 - 12.1997
District Manager
Russell Stover Candies
08.1987 - 09.1991
Bachelor of Science - Marketing
Bowling Green State University
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