Diane L. Schmidt

CUSTOMER SERVICE RESPRESENTIVE Energetic and goal-focused sales professional with solid qualifications in customer service and sales in a competitive market. Proven ability to increase sales revenue and improve profitability through effective sales consulting, merchandising, purchasing and inventory management.

CUSTOMER SERVICE & PROBLEM SOLVING Possess 20 years retail management experience emphasizing strategies for effective decision making under high stress conditions through prioritizing and organizational skills

• Developing repeat business and customer loyalty through building rapport and an exciting environment to shop
• Planning, organizing and implementation of special events to maximize sales potential
• Developed and directed up to 60 sales driven management, sales, and support staff
• Recruited and trained more than 50 salespeople and management candidates
• Accountable for up to $4.5 million in annual sales volume
• Designed and initiated employee incentive programs to enhance morale and increase sales and company profits
• Designed and delivered group presentations at district and regional meetings
• Chosen as a participant in the Golden Circle to share and develop successful sales strategies and programs
• Awarded the "Achievement of Excellence" for outstanding performance in sales
• Creating visual merchandise presentations in relation to customer preference and corporate guidelines conducted regular sales meetings to increase product knowledge, communication and operations