Dianelis Canales
Miami,FL
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician Assistant
CVS Pharmacy
2023.09 - Current
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Reduced wait times for patients by swiftly processing insurance claims and troubleshooting any issues that arose.
Customer Service Cashier
Publix
2023.07 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Business Owner and Administrator
Self-employeed
2016.01 - 2023.04
- Managed 5-7 employees and ensured quality interaction with customers while promoting a team atmosphere.
- Evaluated suppliers to choose the best option following indicators such as price, distance, quality and transportation, developing relationships to provide the best products to our customers.
- Implemented an inventory control program FIFO for the store that resulted in correct rotation of inventory, minimization waste, and consistent revenue.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
Education
Bachelor of Industrial Engineering - Industrial Engineering
Jose Antonio Echeverria
Cuba07.2016
Skills
- Motivational Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Strategic Planning
- Operations Management
- Schedule Preparation
Timeline
Pharmacy Technician Assistant
CVS Pharmacy
2023.09 - Current
Customer Service Cashier
Publix
2023.07 - Current
Business Owner and Administrator
Self-employeed
2016.01 - 2023.04
Bachelor of Industrial Engineering - Industrial Engineering
Jose Antonio Echeverria
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