Dianelisse Rosado
Davenport,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Celebration Orthopaedic & Sports Medicine Institute
05.2019 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Reduced wait times by implementing aneffective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
Call Center Team Lead
Advanced Endocrinology & Diabetes Center
01.2018 - 12.2018
- Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
- Optimized call center operations by identifying inefficiencies, recommending improvements, and implementing necessary changes.
- Collaborated with other departments to ensure seamless coordination of efforts towards shared organizational goals.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Trained staff on operating procedures and company services.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Processed debit and credit card and electronic check payments.
- Oversaw team of [Number] agents focused on [Type] calls.
Education
Associate of Science - Sports Medicine
Keiser University
Lakeland, FL2016
Skills
- Appointment Scheduling
- Insurance Verification & Authorizations
- Spanish Fluency
- HIPAA Compliance
- Payment Collection
- New Hire Training
- Creative Problem-Solving
- Cross-Functional Teamwork
- Medical Terminology
- EHR expertise
- Referral Verification
- Invoice Processing
- Proficient in Excel, Word, Adobe
References
Upon Request
Timeline
Patient Care Coordinator
Celebration Orthopaedic & Sports Medicine Institute
05.2019 - Current
Call Center Team Lead
Advanced Endocrinology & Diabetes Center
01.2018 - 12.2018
Associate of Science - Sports Medicine
Keiser University
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