Dianella Nealy
Gibsonton,Florida
Summary
Practiced Medical Office Coordinator with 6 years of experience coordinating daily medical office activities. Organized client and physician appointment schedules, maintained records and handled office administration. Dedicated to promoting patient health through effective office management. Coordinated Medical Office Assistant offers appointment scheduling, office operations and records maintenance expertise paired with outstanding communication and time management abilities. Personable and organized professional with 6 years of comprehensive experience rendering support and administrative assistance to administrative departments in healthcare settings. Tech-savvy team player with proficiency in job-related software. Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Highly qualified Administrative leader well-versed in assisting patients while maintaining efficient medical operations. Bringing 6 years of industry experience combined with hardworking mentality and advanced understanding of EHR systems. Dependable Medical Office Assistant with 6-year track record providing organization and structure in medical office environments. Strong knowledge of medical terminology, billing processes and patient chart management. Flexible multitasker commended for producing positive outcomes and delivering exceptional customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Medical Office Coordinator with strong ability in communication. Offering great customer service and patient care. Highly organized, proactive and punctual with team-oriented mentality.
Overview
19
19
years of professional experience
Work History
Medical Office Coordinator
HCA Florida Surgical Weight Specialists
Tampa, FL
05.2018 - Current
- Greeted and checked-in patients upon arrival to the office.
- Organized patient records, including filing and updating medical histories.
- Answered incoming calls from patients and provided basic information about services offered by the office.
- Assisted with scheduling appointments for physicians and specialists in accordance with their availability.
- Processed insurance claims forms submitted by patients or other providers.
- Managed patient billing activities, ensuring accurate data entry into the system and collection of payments due.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
- Maintained a clean reception area for visitors, including stocking magazines and brochures about available services.
- Created reports summarizing daily patient visits for the practice manager's review.
- Conducted pre-registration interviews with new patients over the phone prior to their visit to ensure all necessary paperwork was completed accurately prior to appointment time.
- Performed clerical duties such as photocopying documents, faxing records and sorting mail.
- Kept updated on changes in insurance regulations that may affect billing procedures.
- Reviewed account balances regularly to identify any discrepancies or outstanding payments due.
- Served as a liaison between the practice manager and other departments within the organization.
- Responded promptly to any complaints or inquiries from patients regarding their accounts or treatments received.
- Assisted with coding of diagnoses when requested by physician staff.
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
- Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
- Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
- Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
- Readied patient files and prepared briefs on reasons for appointments prior to patient meetings with physicians, notifying staff of anticipated tests.
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
- Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume Surgical Weight Loss practice.
- Maintained current knowledge of health records system and trained all new employees on correct usage.
- Coordinated communications between patients, physicians and hospital personnel.
- Provided exceptional patient experience through friendly and compassionate communications.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Conducted insurance verification and pre-authorization, coded Bariatric procedures and managed patient charts.
- Communicated with patients regarding payments on outstanding accounts.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Supported [2] providers in outpatient medical office through coordinating all administrative operations.
- Gathered information to file appeals for surgery denials and minimized inaccuracies by maintaining accurate records of approvals.
- Worked with insurance company representatives to verify benefits and obtain balances owed.
- Submitted diagnosis and procedure codes for insurance companies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Patient Service Representative
Tower Radiology
Sun City Center, FL
06.2017 - 05.2018
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Maintained accurate records of services provided during each visit or procedure.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
Medical Office Specialist
Total Imaging Concepts
Brandon, FL
06.2005 - 06.2017
- Answered and directed incoming calls in a professional manner.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Performed data entry of patient information into electronic health records system.
- Verified accuracy of insurance claims prior to submission for payment processing.
- Processed payments from patients and maintained accurate financial records.
- Prepared correspondence and other documents as needed.
- Assisted with filing and organizing medical records according to established protocols.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Assisted with preparation for patient visits, including obtaining vital signs and preparing examination rooms with necessary supplies.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Participated in team meetings and training sessions as required by the organization.
- Wrote detailed clinical phone messages for physicians.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Registered patients and scheduled appointments.
- Scheduled appointments for patients via phone and in person.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained confidentiality of records relating to clients' treatment
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Submitted diagnosis and procedure codes for insurance companies.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
Education
High School Diploma -
Auburndale Senior High School
Auburndale, FL06-1994
Skills
- Appointment Setting
- HIPAA Compliance
- Insurance Verification
- Office Management
- Patient Scheduling
- Registration management
- Chart updates
- Customer Service
- Benefits verifications
- Patient care advocacy
- Understanding of medical terminology
- Communication
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Medical terminology expertise
- Follow-up skills
- Payment Processing
- Staff Management
- Employee Supervision
- Performance Management
- Scheduling
- Data Entry
- Appointment Scheduling
- Multitasking and Organization
- Schedule Coordination
- Workflow Planning
- Interpersonal Skills
- New Hire Orientation
- Motivational Leadership
- Active Listening
- Leadership and Change Management
- Clerical Staff Oversight
- Leadership Development
Timeline
Medical Office Coordinator
HCA Florida Surgical Weight Specialists
05.2018 - Current
Patient Service Representative
Tower Radiology
06.2017 - 05.2018
Medical Office Specialist
Total Imaging Concepts
06.2005 - 06.2017
High School Diploma -
Auburndale Senior High School
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