Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dianely Mora Moyado

Elroy,TX

Summary

Assistant general manager with sales, leadership skills and superior attention to detail. 12 Years of work experience with about 9 Years in customer service. 6 Years in management. Driven, self motivated, and therefore effective at completing tasks with minimal to no supervision. Confident leader and enthusiastic communicator. Works well in any environment, does well with multi tasking and works well under pressure. Determined to reach personal and professional goals. New challenges always welcome to increase skillset. Thrives on feeling accomplished. Enjoys sharing success, experience, and knowledge to inspire and empower others.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Homewood Suites
Austin, Texas
01.2022 - Current
  • Assisted General Manager with assigned tasks.
  • Promote positive work environment.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.

Sales Manager

Home2 Suites By Hilton
Austin, Texas
09.2021 - 01.2022
  • Responded to lead phone call, in person, and via meeting broker portal.
  • Kept great professional relationship with all clients.
  • Achieved 90% response to leads via meeting broker portal.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Resolved customer issues quickly and managed all group leads and accounts to increase sales and meet quotas.

General Manager

Home2 Suites By Hilton Austin North/Domain
Austin, Texas
12.2020 - 01.2022
  • Achieved top 10% of all Home2 Suites in the world 3 years in a row.
  • Maintained a high Tripadvisor ranking of 4.5 excellence Travelers Choice.
  • Established and administered annual budget with controls to prevent overages minimize burn rate and support sustainability objectives
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Operations Manager

Home2 Suites By Hilton Austin North/Domain
Austin, Texas
11.2017 - 12.2020
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Reviewed shift reports to understand current numbers and trends.

Front Desk Manager

Home2 Suites By Hilton Austin North/Domain
Austin, Texas
03.2016 - 11.2017
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Trained and mentored all front desk agents.

Front Desk Agent

Home2 Suites By Hilton Austin North/Domain
Austin, Texas
06.2015 - 03.2016
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.

Education

High School Diploma -

Austin High School
Austin, TX

Skills

  • Recruitment and Hiring
  • Assignment Delegation
  • Originality and Creativity
  • Quality Assurance
  • Human Resources Oversight
  • Decision Making
  • Training Management
  • Strategic Planning
  • Team Building
  • Coaching

Certification

  • TABC Certified
  • CPR/First Aid Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant General Manager

Homewood Suites
01.2022 - Current

Sales Manager

Home2 Suites By Hilton
09.2021 - 01.2022

General Manager

Home2 Suites By Hilton Austin North/Domain
12.2020 - 01.2022

Operations Manager

Home2 Suites By Hilton Austin North/Domain
11.2017 - 12.2020

Front Desk Manager

Home2 Suites By Hilton Austin North/Domain
03.2016 - 11.2017

Front Desk Agent

Home2 Suites By Hilton Austin North/Domain
06.2015 - 03.2016

High School Diploma -

Austin High School

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