Dianely Vargas
Santiago De Los Caballeros,Santiago
Summary
Business Administration graduate with strong communication and interpersonal skills. Fluent in both English and Spanish, with excellent written and verbal proficiency. Experience includes working as a dispatcher at a U.S. taxi station, as well as roles as a receptionist, payroll administrator, and customer service representative. Skilled in collaborating effectively, resolving conflicts, and maintaining patience under pressure. Highly organized, detail-oriented, and capable of managing multiple tasks efficiently. Committed to contributing skills and experience to a dynamic work environment while continuing professional growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Draft IT LLC
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Payroll Administrator
Alcaldia Municipal De San Jose De Las Matas
04.2022 - 05.2024
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using SISMAP and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
Receptionist
Alcaldia Municipal De San Jose De Las Matas
03.2020 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Dispatcher Coordinator
Sajoma Taxi
01.2019 - 12.2020
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Reduced response times by streamlining communication between dispatchers and field personnel.
Education
Bachelor of Science - Business Administration
Universidad Tecnológica De Santiago UTESA
Santiago Dominican Republic03-2025
Skills
- Customer service
- Call center experience
- Documentation
- Administrative support
- Microsoft Office Suite
- Complaint handling
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Draft IT LLC
05.2024 - Current
Payroll Administrator
Alcaldia Municipal De San Jose De Las Matas
04.2022 - 05.2024
Receptionist
Alcaldia Municipal De San Jose De Las Matas
03.2020 - 04.2022
Dispatcher Coordinator
Sajoma Taxi
01.2019 - 12.2020
Bachelor of Science - Business Administration
Universidad Tecnológica De Santiago UTESA
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