Diane M. Le
San Jose,CA
Summary
Dynamic leader with extensive experience at HP Inc., excelling in strategic planning, operations management and business development. Versatile in talent development and business performance management, fostering high-performing teams to achieve exceptional results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sr. Manager, Business Operations
HP Inc.
05.2023 - 01.2025
- Provide leadership in Service Delivery for Security Services and Active Care
- Formed core competency center for service onboarding, pre-sales and post-sales support
- Initiated the formation of enterprise-wide program management office
- Spearhead Active Care Competency Center for onboarding
- Formation of PMO’s for Pan-HP Software, Sales Compensation, Care Pack experience, OneCPQ and transformation initiatives
- Service delivery for HP security services Wolfpro with customer account support
- Optimize service delivery through AI and automation
Sr. Manager, Business Process Engineering
HP Inc.
11.2020 - 05.2023
- Provide leadership to business process engineering for PS Services
- Drive the automation and efficiency of enterprise programs to gain efficiency and contribute the gross margin
- Center of excellence for LSS and ITIL expertise
- Responsible for Lifecycle Services supporting a $1.2B portfolio
- Responsible for lead-to-cash of Services Offerings
- Business process design for new service introductions end-to-end
- Define customer journey requirements for service offer and portfolio design
- Business Process Engineering and Design with staff of 15
- M&A Integration for Teradici and Poly for Day1 & Day2
Sr. Manager, Global Service Delivery
HP Inc.
01.2014 - 11.2020
- Led New Service Introduction (NSI) for Customer Support
- Responsible for Customer Success Management
- Drive the development of high gross margin contractual services business for PC products across regions and BU in a global capacity
- Involved in the development of HP's Device-as-a-service (DaaS) including DaaS for Apple
- Staff of 11
- Championed growth business of services in BPS and CPS with 25%-40% gross margin
- Lead the Service Design of new solution offers
- Growing contractual business of $295M through automation in ServiceNOW
- M&A Integration with Bromium Security integrating SAP, MS Dynamics with Salesforce
Sr. Manager, EG Global Alliances
Hewlett-Packard
12.2010 - 12.2013
- Led Business Development planning and overall Strategy and Operations to grow business to $2.6B, includes strategy development and operational success
- Partners include SI’s, ISV’s and NSP’s
- Business development lead for Intel, BlueCat, BlueCoat and Polycom
- Also responsible for managing partnerships with Symantec, VMWare, Avaya, Redhat, Novell, Brocade, Microsoft, Polycom, Alcatel-Lucent, etc
- Covering annual royalty of $200M through staff of 6
- Drive the planning of key strategic partnerships with SI’s, IVS’s and NSP’s with annual growth of 15% YoY
- Lead the execution of growth plan across business units (BU) and regions
- TS Alliance lead on $1B deal with HCL to develop new business model
Channel and Sales Operations
Hewlett-Packard
11.2006 - 11.2010
- Serve in strategic function to develop 3-year roadmap for Channel Partner business
- Responsible for worldwide direction of engagement with channel partners to support BU’s and regions in supporting a $68B business for HP
- Drive the planning of $520M business benefit across Sales enablement, Partner support and Contra Control
- Provide strategic leadership to driving the result across business units (BU) and regional channel organizations
- Responsible for change management (MOC)
- Work directly with Sales Operations, Solution Partners Operation, IT and Channel Operations to realize vision
Strategic Alliance Manager
Hewlett-Packard
08.2004 - 11.2006
- Championed the strategic alliances between HP, Accenture and BEA to introduce new go-to-market offerings
- The initiative is to create incremental revenue for the three companies while developing joint GTM offerings to create competitive advantage
- Lead global PMO for business development initiative
- Worldwide responsibility of ensuring a $30M incremental revenue through the development of new business
- Provide strategic leadership to driving the result of a CEO-sponsored corporate business plan
- Responsible for marketing, sales, collateral development and business planning for new product offering
- Work with regional sales execs to develop growth in business accounts and target product lines
- Work with account team executives to close large multi-million-dollar deals
Enterprise Portfolio Manager
Hewlett-Packard
12.2002 - 08.2004
- Responsible for the management of a collection of security services on a global basis
- Provide strategic direction of the portfolio mix and service investment to accommodate needs of internal and trade accounts
- Manage ROI for portfolio and provide risk analysis for internal/external portfolio
- Provide strategic leadership to regional and global service managers to devise roadmap and evolution of services
- Align customer business planning with IT business planning, articulate the broad plan for achieving its goals and objectives in order to enable the services
- Develop strategic alliances with delivery organizations and vendors to enable the deployment of new capabilities
Corporate IT Manager
Hewlett-Packard
09.2000 - 12.2002
- Functional IT manager with department P&L responsibilities
- Provided development, support and consulting to internal business units
- Staff managers with extended globally distributed staff of 24
- Responsible for IT cost envelope with overall department budget of $3.3M
- Defined and implemented strategic enterprise-wide program with a cost savings of $16.3M in a $44.8M business
- Implemented technical solutions in Oracle to reduce operational cost and headcount
- Negotiated services and created service level agreements (SLA’s) through managed relationships with vendors
- Developed department KPI’s with regular QBR’s
Education
M.B.A. - Technology Management
Santa Clara University
01.1996
B.S. - Management Information Systems
San Jose State University
01.1989
Skills
- Strategic planning
- Talent Development
- Operations Management
- Resource Allocation
- Business Development
- IT Management
- Program Management
- Market Launch Strategy
- Business performance management
Accomplishments
- Stock Award and Recognition (STAR)
- eAward, Department Recognition Award
- Co-founder of 501(c)3 non-profit organization
- President, VAPW –Professional Women’s Org of Silicon Valley
- 2023 Community Impact Award
Certification
- ITIL v4 Foundation Certification
- McKinsey Management Accelerator Leadership Academy
Timeline
Sr. Manager, Business Operations
HP Inc.
05.2023 - 01.2025
Sr. Manager, Business Process Engineering
HP Inc.
11.2020 - 05.2023
Sr. Manager, Global Service Delivery
HP Inc.
01.2014 - 11.2020
Sr. Manager, EG Global Alliances
Hewlett-Packard
12.2010 - 12.2013
Channel and Sales Operations
Hewlett-Packard
11.2006 - 11.2010
Strategic Alliance Manager
Hewlett-Packard
08.2004 - 11.2006
Enterprise Portfolio Manager
Hewlett-Packard
12.2002 - 08.2004
Corporate IT Manager
Hewlett-Packard
09.2000 - 12.2002
M.B.A. - Technology Management
Santa Clara University
B.S. - Management Information Systems
San Jose State University
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