Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
BusinessAnalyst
Diane Ness

Diane Ness

Office Manager & Communications Specialist
Waco,TX

Timeline

Office Manager & Communications Specialist

Prosper Waco
04.2025 - Current

BBA - Marketing

Tarleton State University
01.2025 - Current

Executive Assistant & Communications Specialist

Prosper Waco
05.2024 - 04.2025

Virtual Executive Assistant

ACE Virtual Assistants
10.2022 - 12.2022

Executive Assistant

Prosper Waco
02.2022 - 04.2024

Retail Specialist

Target, Inc.
04.2020 - 10.2021

Store Leader

Gamestop
10.2019 - 04.2020

Assistant Store Leader

Gamestop
01.2019 - 10.2019

Senior Guest Advisor

Gamestop
08.2018 - 01.2019

Lead Cake Decorator

H-E-B plus
07.2013 - 01.2019

Associate of Applied Science - Web Design And Development

Texas State Technical College
08.2009 - 04.2011

Work History

Office Manager & Communications Specialist

Prosper Waco
04.2025 - Current
  • Provided executive-level support to 3 executives and board members, including calendar
    and meeting management, email management, and document and minute preparation.
  • Streamlined and created HR processes to hire, onboard, and offboard employees.
  • Created, implemented, and maintained an the organization's website as well as creating a portal for board members, board committees, and different initiatives facilitated by the organization.
  • Reduced operational expenses by 41% by implementing nonprofit discounts and analyzing and
    cutting unnecessary expenses.
  • Increased organizational productivity by 20% by digitizing and automating processes, migrating staff
    from Google Workspace to Microsoft 365, implementing project management software, creating
    productivity and operational trainings, and creating a system for grant reporting notifications.
  • Planned and implemented the organization's first staff retreat, including arranging staff activities,
    providing training, and analyzing data from Clifton Strengths Finder assessment results.
  • Planned the return of the Prosper Waco Summit. This event brought together over 260 attendees and
    community, government, and local leaders. This included event planning and logistics,
    communications and marketing strategy, website, logo, and branding design, relationship
    management, and logistics tracking.
  • Supported the UpSkill Waco initiative, which connects un- and underemployed individuals to training
    to advance their careers, between hiring the Director of Workforce & Education Initiatives. This
    included creating an email and social media marketing strategy.

Executive Assistant & Communications Specialist

Prosper Waco
05.2024 - 04.2025
  • Provided executive-level support to 3 executives and board members, including calendar
    and meeting management, email management, and document and minute preparation.
  • Created, implemented, and maintained an online portal on the organization's website for board
    members, board committees, and different initiatives facilitated by the organization.
  • Reduced operational expenses by 41% by implementing nonprofit discounts and analyzing and
    cutting unnecessary expenses.
  • Increased organizational productivity by 20% by digitizing and automating processes, migrating staff
    from Google Workspace to Microsoft 365, implementing project management software, creating
    productivity and operational trainings, and creating a system for grant reporting notifications.
  • Planned and implemented the organization's first staff retreat, including arranging staff activities,
    providing training, and analyzing data from Clifton Strengths Finder assessment results.
  • Planned the return of the Prosper Waco Summit. This event brought together over 260 attendees and
    community, government, and local leaders. This included event planning and logistics,
    communications and marketing strategy, website, logo, and branding design, relationship
    management, and logistics tracking.
  • Supported the UpSkill Waco initiative, which connects un- and underemployed individuals to training
    to advance their careers, between hiring the Director of Workforce & Education Initiatives. This
    included creating an email and social media marketing strategy.

Executive Assistant

Prosper Waco
02.2022 - 04.2024
  • Provided executive-level support to 3 executives and board members at one time, including calendar
    and meeting management, email management, and document and minute preparation.
  • Created, implemented, and maintained an online portal on the organization's website for board
    members, board committees, and different initiatives facilitated by the organization.
  • Reduced operational expenses by 41% by implementing nonprofit discounts and analyzing and
    cutting unnecessary expenses.
  • Increased organizational productivity by 20% by digitizing and automating processes, migrating staff
    from Google Workspace to Microsoft 365, implementing project management software, creating
    productivity and operational trainings, and creating a system for grant reporting notifications.
  • Planned and implemented the organization's first staff retreat, including arranging staff activities,
    providing training, and analyzing data from Clifton Strengths Finder assessment results.
  • Planned the return of the Prosper Waco Summit. This event brought together over 260 attendees and
    community, government, and local leaders. This included event planning and logistics,
    communications and marketing strategy, website, logo, and branding design, relationship
    management, and logistics tracking.
  • Supported the UpSkill Waco initiative, which connects un- and underemployed individuals to training
    to advance their careers, between hiring the Director of Workforce & Education Initiatives. This
    included creating an email and social media marketing strategy.

Virtual Executive Assistant

ACE Virtual Assistants
10.2022 - 12.2022
  • Liaised effectively between executives and other departments or external contacts for successful collaboration.
  • Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
  • Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
  • Maintained a professional online presence for executives by managing social media accounts and email correspondence.
  • Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.

Senior Guest Advisor

Gamestop
08.2018 - 01.2019
  • Implemented new training programs for Guest Advisors, leading to increased staff knowledge and higher guest satisfaction ratings.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.

Retail Specialist

Target, Inc.
04.2020 - 10.2021
  • Reduced stock discrepancies by conducting periodic inventory checks and correcting errors in the system.
  • Assisted in the training of new hires on proper stocking techniques, safety protocols, and store policies to ensure a consistent level of service across all team members.
  • Aided customers during busy periods with answering questions about products or locations within the store.
  • Enhanced customer satisfaction by promptly locating items and providing accurate inventory information.
  • Boosted sales potential through strategic placement of promotional materials near relevant products or display areas.

Store Leader

Gamestop
10.2019 - 04.2020
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
  • Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
  • Coordinated clearance events to clear shelf space for new product lines.
  • Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
  • Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.

Assistant Store Leader

Gamestop
01.2019 - 10.2019
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.

Lead Cake Decorator

H-E-B plus
07.2013 - 01.2019
  • Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs.
  • Collaborated with team members to develop new techniques and decoration styles, improving overall quality.
  • Managed inventory of decorating supplies, ensuring timely replenishment and minimizing downtime.
  • Mentored junior decorators, fostering a positive work environment and promoting professional growth.
  • Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
  • Consistently met tight deadlines for special orders, ensuring customer satisfaction and repeat business.
  • Optimized productivity by efficiently allocating tasks among team members based on individual strengths and workload capacity.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Education

BBA - Marketing

Tarleton State University
Waco, TX
01.2025 - Current

Associate of Applied Science - Web Design And Development

Texas State Technical College
Waco, TX
08.2009 - 04.2011

Skills

Customer service

Office management

Organizational skills

Office administration

Scheduling and calendar management

Document management

Scheduling coordination

Operations management

Presentation development

Expense reporting

Meeting planning

Social media management

Graphic design

Adobe creative suite

Design thinking

Web design

Summary

Personable and organized individual with knack for efficient office administration and team coordination. Possesses solid understanding of office software and administrative procedures, excelling in scheduling and document management. Dedicated to fostering productive work environment and improving office operations.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company Retreats401k matchPaid sick leave

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