Diane M Rivera
Springfield,MA
Summary
Interpreter providing high quality customer service.
Experienced with bridging language barriers and ensuring clear communication. Utilizes linguistic and cultural knowledge to facilitate understanding in various settings. Track record of maintaining accuracy and neutrality, contributing to effective and seamless communication.
Overview
2026
2026
years of professional experience
Work History
Interpreter
Baystate Interpreters Inc.
09.2024 - Current
- Facilitated clear communication between diverse language speakers in various settings.
- Translated documents and materials accurately to ensure cultural relevance and understanding.
- Assisted in preparing for meetings by providing language support and clarifying terminology.
- Collaborated with teams to enhance service delivery through effective communication strategies.
- Adapted quickly to different environments, demonstrating flexibility in interpreting styles and techniques.
- Maintained confidentiality while handling sensitive information during interpretation sessions.
- Maintained message content, tone, and emotion as closely as possible.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
Designated Hitter
Walgreen's Pharmacy
09.2019 - 01.2021
- Maintained clean and organized pharmacy shelving and work areas.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Called insurance companies to verify patient benefits.
- Helped pharmacy staff prepare medications and fill orders.
- Compounded and prepared medications according to prescription orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Promoted clean and sanitary environment by maintaining department equipment.
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected store products for damage and obtained item replacements for customers.
- Answered customer questions, provided store information, and directed customers to designated store areas.
- Processed refunds for worn, damaged, and broken merchandise.
- Disseminated information to customers regarding account updates, new service additions, and promotional offers.
- Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
- Recommended complementary and discounted items to customers to increase sales.
Cashier Customer Service
Walgreens
08.2018 - 09.2019
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Maintained visually appealing and effective displays for the entire store.
- Stocked and rotated inventory regularly.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Replenished merchandise shelves with items from the stockroom.
- Marked clearance products with updated price tags.
- Kept the showroom clean and maintained neat, orderly product displays.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Exchanged returned merchandise for customers quickly and efficiently.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Helped customers select products that best fit their personal needs.
- Informed customers about all product lines and services offered by the company.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Served as company's bilingual [Spanish] Customer Service Representative.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Educated customers on product and service offerings.
Cashier Customer Service
Six Flags White Water
07.2018 - 09.2018
- Food Concession Cashier Responsible for greeting guests and taking orders for food and beverage, Responsible for preparing simple foods and beverages utilizing the Marietta, GA company recipes and portion standards.
- Maintain the highest quality Currently standards and portion consistency.
- Responsible for accepting payment from guests and making change as necessary.
- Responsible for keeping the work area and surroundings clean using sanitation standards.
- Responsible for memorizing the product menu available at each concession location.
- Assist in clean up and break down of the concession area at the end of the each workday.
Cashier Customer Service
Six Flags New England
05.2018 - 06.2018
- Food Concession Cashier Responsible for greeting guests and taking orders for food and beverage,
- Responsible for preparing simple foods and beverages utilizing the Springfiel,MA company recipes and portion standards.
- Maintain the highest quality Currently standards and portion consistency.
- Responsible for accepting payment from guests and making change as necessary.
- Responsible for keeping the work area and surroundings clean using sanitation standards.
- Responsible for memorizing the product menu available at each concession location.
- Assist in clean up and break down of the concession area at the end of the each workday.
Food Service Worker
Mass Mutual Center Products
2017 - 2017
- Food Concession Cashier Responsible for greeting guests and taking orders for food and beverage, Responsible for preparing simple foods and beverages utilizing the Springfiel,MA company recipes and portion standards.
- Maintain the highest quality Currently standards and portion consistency.
- Responsible for accepting payment from guests and making change as necessary.
- Responsible for keeping the work area and surroundings clean using sanitation standards.
- Responsible for memorizing the product menu available at each concession location.
- Assist in clean up and break down of the concession area at the end of the each workday.
- Responsible for making inventory when starting and ending my shif.
Education
High School Diploma -
Gilberto Conccepcion De Gracias
Carolina, PR05-2006
Certificate - Medical Interpreting
STCC
Springfield,MA11-2025
Skills
- Team-oriented
- Fast-paced worker
- Basic math functions (addition, subtraction, multiplicationdivision, percentages) as they relate to POS cash/credit transactions
- cash reconciliation and product inventory , Handle cash accurately and responsibly
- Responsible
- Conflict and inconveniences resolution
- Excellent respectful and cordial customer service
- Human anatomy knowledge
- Reliable and trustworthy
- Communication
- Client confidentiality
- Professional ethics
- Client support
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interpreter
Baystate Interpreters Inc.
09.2024 - Current
Designated Hitter
Walgreen's Pharmacy
09.2019 - 01.2021
Cashier Customer Service
Walgreens
08.2018 - 09.2019
Cashier Customer Service
Six Flags White Water
07.2018 - 09.2018
Cashier Customer Service
Six Flags New England
05.2018 - 06.2018
Food Service Worker
Mass Mutual Center Products
2017 - 2017
High School Diploma -
Gilberto Conccepcion De Gracias
Certificate - Medical Interpreting
STCC
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