Diane Kenny
Summary
Highly motivated and dedicated professional with over 10 years of work experience within the Administrative Healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction through cross-department collaboration and proactive solution-solving techniques.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Duke Health Integrated Practice
04.2016 - Current
- High-level customer service with a major focus on onboarding and integrating Physicians, Psychologists, Medical fellows, and Advanced Practice Providers
- Credentialing and HR processing of Advanced Practice Providers in Success Factors and DMR (Duke Medical Recruitment)
- Facilitated day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose
- Maintaining documentation, tracking deadlines, and communicating progress updates to senior management for the new clinic acquisition
- Collaborate with recruiters to promote and integrate Duke Health resources with recruitment candidates
- Supervise offboarding program for Physicians and APPs to Best Practice Standards
- Ensure timely and accurate communication with stakeholders during the offboarding process
- Project manage monthly new clinician orientations with executive and medical leadership to offer a professional introduction to Duke Health's culture
- Recruited, interviewed, and recommended potential staff members who offered exceptional talent and skills to the team
Benefits Representative
Duke Health, Private Diagnostic Clinic, PLLC
06.2014 - 04.2016
- Conduct PDC Member and Professional Employees benefits enrollment orientation sessions
- Manage time-sensitive implementation of the benefits enrollment documents
- Met with Advanced Practice Providers to distribute their Provider enrollment packets (PRMO packets)
- Organized exit interviews with Physicians in Specialty Departments to assist with department best practices
Accounts Payable Clerk II
Duke Health, Private Diagnostic Clinic, PLLC
09.2013 - 06.2014
- Supported the department by processing payable invoices from the medical clinics and Physician expenses with consistent on-time delivery
- Maintained relationships with vendors with punctual email and telephone follow-ups
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
- Reconciled processed work by verifying entries and comparing system reports to balance accounts receivables and banking deposits.
Education
Bachelor of Science - Business Administration
St Thomas Aquinas College
Sparkill, NYSkills
- Interpersonal customer relations
- Teamwork and collaboration
- Detailed orientated
- Proactive, Problem-solving, and critical thinking, Retention
- Project Requirements- time management, communications
- Workload Management
- Presentation Preparation
- Project management experience
- Team Leadership
- Microsoft Office Suite of services
Additional Information
• Project Management Certificate, 2024
• The Association for Advancing Physician and Provider Recruitment (AAPPR); Onboarding and Retention Certificate received in 2022.
Timeline
Administrative Coordinator
Duke Health Integrated Practice
04.2016 - Current
Benefits Representative
Duke Health, Private Diagnostic Clinic, PLLC
06.2014 - 04.2016
Accounts Payable Clerk II
Duke Health, Private Diagnostic Clinic, PLLC
09.2013 - 06.2014
Bachelor of Science - Business Administration
St Thomas Aquinas College
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