DIANE R. ABD EL HAMID
Riverside,CA
Summary
To obtain a position utilizing my professional skills and experience of over ten years working with developmentally challenged children and youth. To work with a company offering growth and opportunities for advancement where interpersonal, time management, administrative and problem solving skills can be utilized. Areas of interest include education, child development and counseling or entry level therapist. Other areas of expertise and interest include office manager, human resources assistant or customer service.
Overview
18
18
years of professional experience
Work History
Control Center Specialist
Rapid Response Monitoring
09.2019 - Current
- Customer Service Representative working on government accounts dispatching via pc for alarm monitoring of home security, businesses, medical alerts, and government properties nationwide and abroad
- Client contact via phone and computer utilizing critical event and adverse situational training
- Dispatching of emergency response teams (police, fire, and medical personnel) as needed daily
- Ability to work as a team member and meet critical schedules maintaining and staying current yearly with a mandatory Dept
- Of Defense secret clearance.
Editor/Proofreader/Tutor
DraeHamid Services Group
12.2016 - Current
- Presently working as a tutor in the private sector to assist upcoming teachers with the passing of the CBEST test in reading comprehension, writing and grammar
- Editing and proofreading for business and private sector assisting with the book writing process, resume writing, editing, and proofreading of websites, books and other documents as needed to meet client expectations
- Tutoring children and pre-teens in reading comprehension, grammar, punctuation and writing skills.
Legal Services Consultant
Legal Shield
03.2011 - Current
- Recruited and built a team of over 30+ new associates
- Train new recruits, mentor and coach as needed
- Secure sales and increased revenue
- Follow up with clients to ensure client retention levels
- Resolve problem issues.
Warehouse Associate
Fed Ex
11.2023 - 05.2024
- Started as a holiday occasional worker for Fed Ex ground loading packages to delivery trucks
- Processing packages using a Zebra wrist/hand scanner ensuring that packages are routed to the correct loading area
- The job is fast paced, detailed and rigorous and requires organizational skills
- I was asked to stay on after the holidays and have received honors for accuracy, speed, and attention to detail
- Presently working a part time schedule.
Warehouse Associate
Adecco Staffing
10.2017 - 09.2019
- Maintain high quota of shipping orders, use of electric pallet jack and RF Scanner
- Ensure all orders are printed, put on pallets and ready for shipping
- Ability to work as a team member and meet daily quotas
- (Shift 7PM - 7AM)
Administrative Assistant
Aerotek Staffing Agency
06.2015 - 12.2016
- Multi-tasked and organized all facets of the daily office environment to meet deadline expectations
- Utilized company databases and MS Office skills
- Composed, typed, proofread, edited, and finalized proposals, correspondence, and other documents
- Created Excel spreadsheets and statistical reports
- Processed contracts, RFPs, quotes, and information
- Updated, edited, and created PowerPoint presentations
- Conducted employee weekly safety training
- Managed Outlook calendars, scheduled appointments, and meetings daily, weekly, and monthly
- Attended and conducted meetings using PowerPoint Took dictation, typed, and formatted meeting minutes
- Scheduled off site meetings between clients and field staff
- Tracked project progression and timelines via Excel
- Created, edited, and updated documents in Adobe ProX Edited and prepared PowerPoint presentations.
Customer Service
Amtrak National Railroad
10.2012 - 01.2015
- Performed routine and complex duties in securing sales and revenue
- Worked independently to resolve client issues
- Maintained and increased sales quotas resulting in $600,000 in revenue growth
- Utilized skills in quality, accuracy, and public relations
- Minimized escalation of client complaints
- Provided customer service maintaining client retention.
Administrative Assistant
College of the Desert
01.2006 - 06.2011
- Performed routine, complex, and specialized work assignments, agendas, correspondence
- Maintained a campus-wide knowledge of policies, guidelines & directives
- Maintained Outlook calendar for management and staff and scheduled meetings and conferences
- Organized orientation, training and supported new and returning faculty, staff, and students
- Managed mid-year computer expos
- Managed equipment repairs, office supplies and stock Over-site of fiscal budgets of $1.5 million
- Prepared Excel reports for annual budget Reviewed and processed expense reports; processed travel, hotel, and rental car arrangements Compiled fiscal reports to meet State compliance using appropriate accounting/fiscal codes
- Provided customer service to students and faculty
- Worked independently and as a team leader
- Functioned as Office Manager in the absence of management
- Supervised and trained student workers; kept timecard and payroll records
- Conducted performance reviews for student and volunteer workers
- Processed staff evaluations and performance reviews
- Resolved emergencies in the absence of supervision
- Maintained a campus-wide knowledge of policies, guidelines & directives.
Education
Business Administration And Management
University of Phoenix
Ontario, CABusiness Administration
Community College
Los Angeles, CADiploma -
John C. Fremont High School
Los Angeles, CASkills
- Executive Administrator (10 years)
- Expert Problem Solving
- Customer Service
- Documentation Management
- Proficient in Microsoft Office Suite
- Child Counselor (10 Years)
- Youth Life Coach (10 years)
- Foster Parent - Drug exposed and developmentally delayed children, troubled teens (9 years)
Experienceoverview
I presently hold a secret clearance with the Dept. of Defense, over 15 years' experience in office administration/supervision in higher education, aerospace, non-profit and general office. 10+ years in customer service, over five years as a warehouse associate, 15+ years as a child and young adult counsellor and life coach. I have a history of timeliness, attention to detail, interpersonal and communication skills. Proficient and professional writing skills include grammar, punctuation, editing/proofreading and composing documentation; training skills and problem solving, team building, safety, recruitment, personal development, and public speaking.
References
- Florante Roa, Communications Director, College of the Desert - Information Technology, 760-812-9251
- Wandalyn Lane Williams, Clinical Director, Family Star Children & Family Services, 909-419-9290
- Marguerite Maultsby, Merchant Teller (Retired), Citizens Business Bank, 951-529-8607
Additional Information
Chancellor and Executive Administrator Salvation Christian Ministries, Inc.
Licensed and Ordained Elder and Youth Counselor Salvation Christian Ministries, Inc.
Author, singer/composer, seamstress
Presently writing a book for publishing. I write music, play piano and sing. I love to sew and create new designs.
Timeline
Warehouse Associate
Fed Ex
11.2023 - 05.2024
Control Center Specialist
Rapid Response Monitoring
09.2019 - Current
Warehouse Associate
Adecco Staffing
10.2017 - 09.2019
Editor/Proofreader/Tutor
DraeHamid Services Group
12.2016 - Current
Administrative Assistant
Aerotek Staffing Agency
06.2015 - 12.2016
Customer Service
Amtrak National Railroad
10.2012 - 01.2015
Legal Services Consultant
Legal Shield
03.2011 - Current
Administrative Assistant
College of the Desert
01.2006 - 06.2011
Business Administration And Management
University of Phoenix
Business Administration
Community College
Diploma -
John C. Fremont High School