DIANESHIA GARDNER
Washington,DC
Summary
Goal-oriented professional dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Well-informed international student recruiter with more than 3 years of experience. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Admissions Officer
Bay Atlantic University
04.2023 - Current
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
- Enhanced the university''s reputation through attending college fairs and other events to promote programs.
- Managed scholarship programs, awarding financial aid opportunities to deserving students based on need or merit.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
Assistant Property Manager
Wheeler Creek Apartments
12.2022 - 04.2023
- Assists in managing all aspects of a building's occupancy and maintenance
- Communicate with tenants regarding property-related issues
- Coordinates with tenants and third parties to address maintenance and facility needs
- Meet with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
- Process applications and conducts credit checks
- Collect monthly fees and maintains records of payments and rental activity
- Prepares budgets and financial reports
- Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
- Investigate and helps to resolve complaints, disturbances and violations
- Complie with anti-discrimination laws with regard to housing, renting and advertising
- Contribute to team efforts by accomplishing related tasks as needed.
- Showed apartments to potential tenants and answered questions regarding community.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Clinical Administrator
White Oak Medical Center
01.2020 - 03.2022
- Directed day-to-day operations by undertaking a variety of administrative and communications tasks
- Familiarized patients and families through the continuum of care while striving to advance my knowledge and skills
- Interviewed and filed patient health records for case history; ensured patients are provided high-quality service
- Coordinated appointments, editing/processing claims in compliance with law requirements
- Examined all transactions using medical software in compliance with all updated procedures and changes in medical insurance legislation.
Customer Care Representative
COMCAST Cable Communications
01.2016 - 01.2020
- Promoted Comcast products and services constructing recommendations that appropriate customer needs
- Maintained emotional stability in stressful situations diffusing angry/dissatisfied customers
- Executed incoming orders, transactions, and cancellations for processing in an efficient and timely manner
- Delegated products/service issues, troubleshooting problems and ongoing technical assistance, multitasking multiple help desk duties support with installations, customizations, maintenance, and upgrading products.
Education
Associate of Science - Psychology
University of The District of Columbia
Washington, DC08.2026
Skills
- Active Listening
- Flexibility
- Verbal and Written Communication
- Administrative
- Microsoft Certified
- Project Management
- Customer service
- Effective Communication
- Recruiting
- Presentation Skills
- Social media proficiency
Timeline
Admissions Officer
Bay Atlantic University
04.2023 - Current
Assistant Property Manager
Wheeler Creek Apartments
12.2022 - 04.2023
Clinical Administrator
White Oak Medical Center
01.2020 - 03.2022
Customer Care Representative
COMCAST Cable Communications
01.2016 - 01.2020
Associate of Science - Psychology
University of The District of Columbia
Similar Profiles
Nomathamsanqa SibandaNomathamsanqa Sibanda
Human Resources Assistant at Bay Atlantic UniversityHuman Resources Assistant at Bay Atlantic University
Isha JallohIsha Jalloh
Senior Admissions Officer at Bay Atlantic UniversitySenior Admissions Officer at Bay Atlantic University
Amanda CreightonAmanda Creighton
Mortgage Processor at Atlantic Bay MortgageMortgage Processor at Atlantic Bay Mortgage
Sabrina JacobsSabrina Jacobs
General Utility Worker at Aramark Food and BeverageGeneral Utility Worker at Aramark Food and Beverage
Blair LalorBlair Lalor
Administrative Assistant at Palm Beach Soccer AcademyAdministrative Assistant at Palm Beach Soccer Academy