DIANESHIA GARDNER
Washington,DC
Summary
Goal-oriented professional dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Well-informed international student recruiter with more than 3 years of experience. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Admissions Officer
Bay Atlantic University
Washington, United States
04.2023 - Current
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
- Enhanced the university''s reputation through attending college fairs and other events to promote programs.
- Managed scholarship programs, awarding financial aid opportunities to deserving students based on need or merit.
- Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
Assistant Property Manager
Wheeler Creek Apartments
District of Columbia
12.2022 - 04.2023
- Assists in managing all aspects of a building's occupancy and maintenance
- Communicate with tenants regarding property-related issues
- Coordinates with tenants and third parties to address maintenance and facility needs
- Meet with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy
- Process applications and conducts credit checks
- Collect monthly fees and maintains records of payments and rental activity
- Prepares budgets and financial reports
- Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
- Investigate and helps to resolve complaints, disturbances and violations
- Complie with anti-discrimination laws with regard to housing, renting and advertising
- Contribute to team efforts by accomplishing related tasks as needed.
- Showed apartments to potential tenants and answered questions regarding community.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Clinical Administrator
White Oak Medical Center
White Oak, MD
01.2020 - 03.2022
- Directed day-to-day operations by undertaking a variety of administrative and communications tasks
- Familiarized patients and families through the continuum of care while striving to advance my knowledge and skills
- Interviewed and filed patient health records for case history; ensured patients are provided high-quality service
- Coordinated appointments, editing/processing claims in compliance with law requirements
- Examined all transactions using medical software in compliance with all updated procedures and changes in medical insurance legislation.
Customer Care Representative
COMCAST Cable Communications
Washington, DC
01.2016 - 01.2020
- Promoted Comcast products and services constructing recommendations that appropriate customer needs
- Maintained emotional stability in stressful situations diffusing angry/dissatisfied customers
- Executed incoming orders, transactions, and cancellations for processing in an efficient and timely manner
- Delegated products/service issues, troubleshooting problems and ongoing technical assistance, multitasking multiple help desk duties support with installations, customizations, maintenance, and upgrading products.
Education
Associate of Science - Psychology
University of The District of Columbia
Washington, DC08.2026
Skills
- Active Listening
- Flexibility
- Verbal and Written Communication
- Administrative
- Microsoft Certified
- Project Management
- Customer service
- Effective Communication
- Recruiting
- Presentation Skills
- Social media proficiency
Timeline
Admissions Officer
Bay Atlantic University
04.2023 - Current
Assistant Property Manager
Wheeler Creek Apartments
12.2022 - 04.2023
Clinical Administrator
White Oak Medical Center
01.2020 - 03.2022
Customer Care Representative
COMCAST Cable Communications
01.2016 - 01.2020
Associate of Science - Psychology
University of The District of Columbia