Dianessa Montenegro
Waco,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Element Waco Hotel
12.2022 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Crew Trainer
McDonald’s
10.2020 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
China Spring High School
China Spring, TXSkills
- Social Perceptiveness
- Staff Management
- Multi-Line Telephone Systems
- Hospitality Service
- Team Collaboration
- Guest Registration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Element Waco Hotel
12.2022 - 10.2023
Crew Trainer
McDonald’s
10.2020 - 06.2022
High School Diploma -
China Spring High School