Dianet Franco
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Agent
Southwest Airlines
12.2022 - Current
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Provided coaching and mentoring to new hire co-hearts
Owner - Operator
Renovation Diva, LLC
01.2012 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed policies and procedures to streamline operations.
- Assisted mentees in setting achievable goals and creating realistic action plans for their professional growth.
- Promoted growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Education
High School Diploma -
Acuna Home School
Houston 05.2001 -
Skills
Certification
Licensed Realtor
Timeline
Customer Service Agent
Southwest Airlines
12.2022 - Current
Owner - Operator
Renovation Diva, LLC
01.2012 - Current
High School Diploma -
Acuna Home School
05.2001 -
Licensed Realtor
Notary Public