Dianey Ortiz
Santa Monica,Ca
Summary
- Extremely motivated worker with the desire to learn.
- Experienced customer service representative with cash handling and sales floor experience.
- Ambitious, goal-driven contributor who is committed to success.
- Effective, personable team player with excellent interpersonal skills and ability to develop and maintain relationships.
- Energetic contributor with demonstrable detail orientation and multi-tasking/management proficiency.
Overview
13
13
years of professional experience
Work History
Service Operation Supervisor
Pavilions Grocery Store
09.2021 - Current
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Improved service efficiency by streamlining processes and implementing new operational strategies.
- Developed and maintained strong relationships with clients through proactive communication and timely issue resolution.
- Contributed to the development of long-term strategic plans by providing valuable insights into market trends and operational performance metrics.
- Increased client retention rates through exceptional service delivery and prompt resolution of concerns.
- Enhanced team productivity by providing consistent coaching, feedback, and performance evaluations.
- Managed daily operations to ensure smooth workflow, optimal resource allocation, and excellent customer satisfaction.
- Reduced employee turnover by creating a positive work environment and offering opportunities for professional growth.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Service BDC
Volvo Cars of Santa Monica
11.2018 - 02.2020
- Book appointments, verify appointments and contact no show appointments
- Maintain filing and scanning per manufacturer requirements
- Perform daily cashiering duties and reporting as directed
- Perform after service follow up calls in a timely and effective manner
- Perform recall notifications
- Purge DMS of any returned mail
- Perform routine and standard assignments independently to a conclusion
- Verify and explain warranty, service contract, technical service bulletin and factory campaigns to customers
- Manage workflow
- Identify labor operations
- Maintain customer appointment log
Sales Lead
Gymboree Corporation
12.2011 - 09.2017
- Responsible for providing outstanding customer service in all customer interactions
- Given responsibility for opening and closing procedures at a high volume store
- Inspire and motivate store team to drive for results
- Demonstrate effective selling behaviors
- Maintain constant awareness of customer traffic
- Utilizing markdown strategy to maintain profit margins and cost of sales goals
- In charge of receiving shipment and replenishing the store
- Payroll management
- Merchandising strategies
- Leadership and supervision
- Shrink reduction loss control.
Education
High School Diploma -
Santa Monica High School
01.2011
Skills
- Multi-task to complete responsibilities
- Works well under pressure
- Listen effectively and retain knowledge
- Positive personality, able to work in any environment and unsupervised
- Bilingual, Fluency in Spanish
- Excel in Communication
- Problem-Solving
- Critical Thinking
- Customer Service Management
- Office Administration
References
- Cassandra Modena, Store Manager 310-902-4010
- Nohely Herrera, Service Advisor, 310-648-4449
- Maria Cerceda, Personal Friend, 310-310-0896
Timeline
Service Operation Supervisor
Pavilions Grocery Store
09.2021 - Current
Service BDC
Volvo Cars of Santa Monica
11.2018 - 02.2020
Sales Lead
Gymboree Corporation
12.2011 - 09.2017
High School Diploma -
Santa Monica High School