Diane Young-Hee Marfell

• Implementing and ensuring accurate and updated pricing throughout the store
• Perform all assigned duties as requested by store leadership depending on the needs of the store
• Duties include training new team members on the procedures and programs, merchandising and stocking new deliveries, assisting customers and other duties as needed.
• Provide training and support to new team members, ensuring they are equipped with the necessary skills and knowledge to succeed in their roles as pricing specialists and team members.

• Weekly price change implementation marking existing clearance items for further markdowns and activating new clearance items while merchandising and organizing
• Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
• Trained and mentored new personnel hired to fulfill various roles.
• Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.

• Collected, completed, and processed lease applications.
• Scheduled appointments and conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• *Shea Club 1st place 2017 Leasing Specialist award. *Shea Club Quarter 1, 2, 3 and 4 - 2017 Top 3 Leasing Specialist award.

*Shea Club Quarter 1 -2018 1st place Leasing Specialist award.

• Conducted ongoing reviews of all program financial systems for 25 plus vendors and 400 plus retail accounts including Whole Foods Market, Sprouts, Raley's, New Leaf Markets and Nugget Markets
• Corporate and key accounts in person meetings which resulted in achieving new product placements into distribution, promotions, merchandising and category management
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Fostered a positive work environment by promoting teamwork and recognizing individual achievements among team members.

• Increased profits through effective hiring with sales training and troubleshooting profit loss areas for the largest and highest volume sales store in Northern CA
• Established strong vendor relationships to maintain and support the business
• Established strong vendor relationships with vendors to maintain to maintain and support the business.
• Store Shift Manager performing overall daily store management duties while store leaders were absent.
• Conducted regular performance reviews of 23 team members and 2 Assistant Team Leaders offering constructive feedback and mentorship for growth and advancement opportunities.
• Collaborated with store leadership to develop innovative promotions and marketing initiatives to drive revenue growth.
• Oversaw the implementation of new polices or procedures as directed by corporate management.
• Fostered a positive work environment by promoting teamwork and recognizing individual achievements among the team.

• Increased profits through effective hiring with sales training and troubleshooting profit loss areas for the largest and highest volume sales store in Northern CA
• Established strong vendor relationships to maintain and support the business
• Established strong vendor relationships with vendors to maintain to maintain and support the business.
• Store Shift Manager performing overall daily store management duties while store leaders were absent.
• Conducted regular performance reviews offering constructive feedback and mentorship for growth and advancement opportunities.
• Collaborated with store leadership to develop innovative promotions and marketing initiatives to drive revenue growth.
• Oversaw the implementation of new polices or procedures as directed by corporate management.
• Fostered a positive work environment by promoting teamwork and recognizing individual achievements among the team.