DiAngela Harris
Memphis,TN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent project management, communication, and planning abilities.
Overview
9
9
years of professional experience
Work History
Constituent Services Specialist
Shelby County Schools
07.2020 - Current
- Provided exemplary customer service as a first point of contact for constituents who call, email, or visit the service center; responds to high volume of general and critical requests for assistance or support
- Prepared various reports detailing the administrative information handled by the position
- Created timely correspondence using Microsoft Office (Word, Excel, and PPT-related programs)
- Organized, established, and maintains complex filing systems and records
- Coordinated and assisted in district-wide graduation commencement ceremony planning
- Maintained and updated SCS directory with current contact information for each department and staff member
- Collected data, compiled reports, and maintained records, researching the internet for relevant data and information, as required
- Managed payroll, attendance, vacation, and other records
- Recruited and interviewed several applicants for peak season
- Coordinated graduation ceremony details, including producing program booklets and scheduling venues.
Constituent Services Administrative Assistant
Shelby County Schools
08.2015 - 07.2020
- Confirmed smooth operations between clients and talent by acting as liaison.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Established administrative work procedures to track staff's daily tasks.
- Worked with manager and supervisor to plan and coordinate graduation schedules.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
Bachelor of Science -
University of Phoenix
Memphis, TN01.2022
High School Diploma - undefined
Mitchell High School
Memphis, TN01.2009
Skills
- Strong communication skills
- Great Telephone etiquette
- Outlook Proficiency
- Typing 45wpm
- Filing/Copying/Data Entry
- Microsoft Access (PowerPoint/Word/Excel)
- Meeting facilitation
- Calendar Management
- Staff Management
- Advanced MS Office Suite
- Office Administration
Timeline
Constituent Services Specialist
Shelby County Schools
07.2020 - Current
Constituent Services Administrative Assistant
Shelby County Schools
08.2015 - 07.2020
Bachelor of Science -
University of Phoenix
High School Diploma - undefined
Mitchell High School
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