Diangela Strauss
Omaha,NE
Summary
Seasoned executive with a proven track record at Thrift World, enhancing operational efficiency and leadership through technology implementation and effective team development. Achieved significant profit margins and customer satisfaction by leveraging data-driven decision-making and fostering corporate communications. Expert in operations management and staff training, ensuring peak performance and strategic growth.
Overview
17
17
years of professional experience
Work History
Vice President of Retail Operations
Thrift World
01.2022 - Current
- Collaborate with cross-functional teams to manage operations of eight retail locations, spanning three states.
- Assist with recruiting, hiring and training of team members.
- Manage purchasing, sales, payroll, and maintenance operations efficiently.
- Oversee P&L analysis and budget planning to effectively manage financial resources for optimal results.
- Enhance customer experience by assessing feedback and implementing data-driven improvements to store operations.
- Launch successful new store openings, coordinating logistics, staffing, inventory management, and marketing efforts.
- Streamline operational processes for improved efficiency, reducing overhead costs and increasing profit margins.
- Develop comprehensive training programs to enhance staff skills, resulting in increased productivity and customer satisfaction.
- Utilize data analytics to identify areas for improvement in store operations, leading to targeted action plans that drive measurable performance improvements.
- Lead multi-unit teams through seasonal transitions ensuring smooth rollouts which maximized revenue opportunities.
- Foster a culture of excellence by empowering employees through open communication channels, recognition programs, and advancement opportunities.
- Increase sales performance by optimizing and implementing retail floor layouts.
- Train and guide managers to maintain high productivity and performance metrics.
Regional Manager
Thrift World
06.2016 - 12.2022
- Established and maintained operational standards for six locations.
- Enhanced team performance by providing regular coaching, training, and performance feedback to team members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Launched six new locations through effective management of inventory, labor, construction and financial planning.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
General Manager
Thrift World
01.2011 - 05.2016
- Management of a retail store, warehouse, and vehicle fleet.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Oversaw upkeep of equipment and physical condition of the building, identifying and ordering needed repairs, renovations, and replacements.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Warehouse Manager
Thrift World
03.2007 - 12.2010
- Management of warehouse and vehicle fleet.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
High School Diploma -
Shawnee Mission North High School
Shawnee Mission, KS05.1996
Skills
- Store Operations
- Operational Efficiency
- Staff Training and Development
- Technology Implementation
- Data-Driven Decision-Making
- Corporate Communications
- Facilities Management
- Decision-Making
- Effective leader
- Operations Management
- Schedule Management
- Training Management
- Employee Development
- Purchasing and Planning
- Recruitment
- Policy Development and Enforcement
- Staff Management
- Hiring and Onboarding
- Scheduling
- KPI Tracking
- Payroll Administration and Timekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offCareer advancementCompany CultureTimeline
Vice President of Retail Operations
Thrift World
01.2022 - Current
Regional Manager
Thrift World
06.2016 - 12.2022
General Manager
Thrift World
01.2011 - 05.2016
Warehouse Manager
Thrift World
03.2007 - 12.2010
High School Diploma -
Shawnee Mission North High School
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