DiAngela Williams
Houston,Texas
Summary
Reliable and trustworthy counselor committed to following safety procedures to ensure child protection. Compassionate mentor demonstrating appropriate behaviors and emotions as a role model for the youth. Adeptly navigates stressful environments to deliver optimized outcomes. Dedicated to balancing a high degree of compassionate care with privacy and understanding. Seeking an Adolescent Counselor position with an organization that appreciates dedication and attention to detail.
Overview
5
5
years of professional experience
Work History
REVENUE MONITORING CLERK
HARRIS COUNTY CRIMINAL JUSTICE CENTER
08.2017 - 06.2022
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Communicated with customers and employees to answer questions or explain information.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
- Contacted customers regarding account updates and potential problems.
- Resolved discrepancies between invoices quickly.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Organized and maintained filing systems for confidential documents.
- Developed detailed spreadsheets to track financial data and trends.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Monitored and directed work of lower-level clerks.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
- Verified accuracy of all paperwork prior to submission for processing.
BOND FORFEITURE CLERK
HARRIS COUNTY CRIMINAL JUSTICE CENTER
Houston, TX
04.2017 - 08.2017
- Assisted customers with inquiries and complaints in a professional manner.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Typed, formatted and edited correspondence and other documents.
- Coordinated company records and resources to assist team members with special projects.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Performed data entry tasks to update customer accounts records.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Verified accuracy of all paperwork prior to submission for processing.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
FRONT DESK CLERK
HARRIS COUNTY CRIMINAL JUSTICE CENTER
Houston, TX
02.2017 - 04.2017
- Greeted customers upon arrival and assisted with check-in or check-out record procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Communicated safety processes and procedures with customers during emergencies.
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with the internal team to prioritize and complete task in a timely manner.
Education
Associate of Arts - Multidisciplinary Studies Specialization Sociology
HOUSTON COMMUNITY COLLEGE
Houston, TX12-2023
HIGH SCHOOL DIPLOMA -
GLENDA DAWSON HIGH SCHOOL
05.2011
Skills
- Customer Service (3yr)
- Microsoft Office
- Ability to type 40 words per minute
- JIMS
- JWEB
- CATS
- Administrative Support
- Spreadsheet Development
- Database Entry
- File Maintenance
- Peer Relationships
- Telephone Etiquette
- Scanning and Copying
- Relationship Building
- Life Skills Development
- Case Documentation
- Client Documentation
- Educational Support
- Community Resources
- Child Development
Relevant Experience
- YMCA, Complete all office work, set up board meetings, and tutor children in the afterschool tutoring program.
- New Horizon Charter School, 05/01/22, 12/01/23, Tutor children and assist teachers with developing classroom guidelines and lesson plans.
References
References available upon request.
Timeline
REVENUE MONITORING CLERK
HARRIS COUNTY CRIMINAL JUSTICE CENTER
08.2017 - 06.2022
BOND FORFEITURE CLERK
HARRIS COUNTY CRIMINAL JUSTICE CENTER
04.2017 - 08.2017
FRONT DESK CLERK
HARRIS COUNTY CRIMINAL JUSTICE CENTER
02.2017 - 04.2017
Associate of Arts - Multidisciplinary Studies Specialization Sociology
HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
GLENDA DAWSON HIGH SCHOOL
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