Diani Guyton
Atlanta,GA
Summary
Diligent creative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Customer Experience Support Specialist
Daikin Comfort
01.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions
- Streamlined support processes for increased efficiency and reduced response times
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality
- Enhanced recall efficiency by developing and implementing effective coordination strategies.
Hiatus
Career Break
10.2023 - 01.2024
UX Research Designer | Freelancer
Euphoric Ideation
08.2023 - 10.2023
- Collaborated with other researchers to develop successful research strategies
- Created surveys and questionnaires to collect data for research projects
- Utilized advanced analytical software to analyze data sets
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings
- Wrote and delivered interview scripts.
Recruitment Research Analyst
ICIMS
08.2021 - 06.2023
- Established relationships with prospects and customers to promote product understanding and drive sales growth
- Wrote email and messaging copy for online outreach content, adhering to employers' overarching brand identity and personality
- Developed and maintained positive relationships with key decision-makers and influencers
- Monitored performance of copywriting campaigns and analyzed data to identify areas of improvement
- Strategically brainstormed business development briefs and territory plans to achieve and exceed monthly and annual sales targets
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
Photography Assistant
Angi Lewis Photography
03.2021 - 06.2021
- Selected and set up appropriate props, backdrops, and lighting
- Took photos from different angles and perspectives to capture perfect images
- Supported photography and video shoots by helping with equipment setup
- Planned and prepared for on-location and studio shoots
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Social Media Strategist
Chocolate Milk Diplomacy
03.2021 - 05.2021
- Created and launched an innovative social media strategy across Linkedin, Instagram, and Facebook
- Refined companies brand identity, tone and voice across all channels
- Collaborated with the design team in order to maximize creatives
- Worked cross-functionally with other team members
- Managed multiple projects at once
- Developed social media content calendar and strategies across multiple channels
- Drove design team in the creation of creatives that furthered companies intentions
- Met deadlines autonomously
- Conducted market research and studied audience insights
- Report and plan using Microsoft Excel.
Social Media Marketing Intern
Alla Herbs
11.2020 - 02.2021
- Developed marketing strategies for a herbal wellness company by utilizing social media initiatives, email marketing campaigns, and content creation
- Designed and implemented social media creative content that aligned with company's brand guidelines
- Maintained attention to detail when creating copy posts on company's Facebook Page, Facebook Group, and Instagram
- Scheduled and developed posts through Facebook Groups and Instagram to drive brand awareness and increase user engagement
- Fostered new relationships with retail companies, publications, and social media influencers.
Founder & Photographer
itsbeennreal Photography
08.2018 - 02.2021
- Directed all marketing efforts and photography sessions for clients
- Created community engagement to drive sales and bookings across both Facebook and Instagram platforms
- Generated photography sessions with clients with the implementation of social media marketing tactics and the promotion of my personal business website
- Fostered and developed relationships with clients including and not limited to: TheUrbanrealist, Birthing Advocacy Doula Training and various Aerie Ambassador influencers
- Collaborated with photographers, videographers, and creative artists to increase brand visibility among potential clients.
Junior Copywriter
The Urban Realist
01.2019 - 05.2019
- Wrote social media outreach posts on both informational and promotional topics
- Produced engaging content using Wordpress, Microsoft Office, and Google Analytics
- Created social media copy for Pinterest and Instagram
- Reviewed and edited final copy for accuracy and to correct grammar errors.
Education
Bachelor of Sociology -
University of Texas At Austin
Austin, TexasGoogle Remote
Skills
- Adaptability
- Adobe Creative Suite
- Qualitative Research
- Quantitative Research
- Behavioral analysis
- Prototyping
- Usability Testing
- Customer experience
- Design thinking
Languages
Spanish
Limited Working
Timeline
Customer Experience Support Specialist
Daikin Comfort
01.2024 - Current
Hiatus
Career Break
10.2023 - 01.2024
UX Research Designer | Freelancer
Euphoric Ideation
08.2023 - 10.2023
Recruitment Research Analyst
ICIMS
08.2021 - 06.2023
Photography Assistant
Angi Lewis Photography
03.2021 - 06.2021
Social Media Strategist
Chocolate Milk Diplomacy
03.2021 - 05.2021
Social Media Marketing Intern
Alla Herbs
11.2020 - 02.2021
Junior Copywriter
The Urban Realist
01.2019 - 05.2019
Founder & Photographer
itsbeennreal Photography
08.2018 - 02.2021
Bachelor of Sociology -
University of Texas At Austin
Google Remote