Summary
Work History
Education
Skills
References
Awards And Acknowledgments
Timeline
Generic

Diani Hernandez

Haines City,FL

Summary

Experienced server with five years in fast-paced dining settings, specializing in customer service excellence. Demonstrated ability to manage high-volume shifts while ensuring a positive dining experience. Proficient in order management, payment processing, and maintaining organized workspaces. Strong leadership skills with a focus on team collaboration and staff development.

Work History

Concession Stand Supervisor

Orlando City Soccer
Orlando, Florida
12 0 - 12 0
  • Managed concession stand operations to ensure efficient service and customer satisfaction.
  • Trained staff on food safety measures and cash handling procedures to maintain compliance.
  • Coordinated inventory management by tracking supplies and placing orders as required.
  • Supervised team members, distributing tasks and evaluating performance consistently.
  • Resolved customer complaints swiftly to enhance positive service experiences.
  • Guided customers in choosing drinks while maintaining high service standards.
  • Mixed cocktails per bar recipes; served wines, draft beer, and bottled beer.

Administrative Assistant

Andy Frain Services
Orlando, FL
12 0 - 12 0
  • Managed customer inquiries, delivering comprehensive information on available services.
  • Trained new employees in on-site procedures and daily software tools.
  • Facilitated employee onboarding and orientation processes for seamless integration.
  • Organized and maintained personnel files to ensure security of sensitive information.
  • Scheduled appointments and meetings to address personnel issues efficiently.
  • Guided new hires through orientation, clarifying documentation requirements for HR processes.
  • Handled phone calls and emails to ensure clear and effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel for accurate record-keeping.

Server

Grills Lakeside
Orlando, FL
12 0 - 12 0
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness of dining area and arranged tables for optimal guest experience.
  • Processed customer orders accurately using point-of-sale system.
  • Trained new servers on menu items and service standards, enhancing team performance.
  • Promoted desserts, appetizers, and specialty drinks to increase sales.
  • Checked identification for age verification prior to serving alcoholic beverages.
  • Followed health and safety guidelines in food preparation and service.

Front Desk Receptionist

Solaris Healthcare
Saint Cloud, FL
12 0 - 12 0
  • Scheduled patient appointments and maintained current calendar for efficient operations.
  • Created and managed digital and physical filing systems for records and correspondence.
  • Coordinated maintenance requests for office equipment and facilities to ensure functionality.
  • Utilized company badges system to issue badges for new employees and visitors.
  • Provided callers with office address, directions, and employee contact information.
  • Maintained confidentiality of personal and financial information to protect clients' rights.
  • Answered multi-line telephone with professionalism to deliver general information and support.
  • Monitored vital signs, reporting changes promptly to nursing staff.

Assistant Manager

Circle K
Merritt Island, FL
12 0 - 12 0
  • Streamlined daily store operations and employee scheduling for enhanced efficiency.
  • Maintained inventory accuracy through consistent stock checks and audits.
  • Implemented effective merchandising strategies to optimize product displays and promotions.
  • Resolved customer complaints promptly to foster satisfaction and loyalty.
  • Monitored compliance with health, safety, and sanitation standards across all store areas.
  • Conducted regular performance reviews for employees, identifying key improvement areas.

Education

High School Diploma -

Zenith Career Center
05.2016

Skills

  • Time management
  • Customer service and support
  • Sales promotion strategies
  • Food safety compliance
  • Attention to detail
  • Inventory management
  • Communication skills
  • Reliability and dependability
  • Beverage preparation and service
  • Staff supervision
  • Team collaboration and leadership
  • Quality control processes
  • Multi-line phone operation
  • Administrative expertise
  • New hire orientation facilitation

References

Reference upon request.

Awards And Acknowledgments

  • Consistently received positive feedback from guests, resulting in repeat business and increased revenue for the restaurant.
  • Successfully completed trainings in administrative knowledge and service, as well as acquiring a Class D Security License from the State of Florida Department of Agriculture and Consumer Services in order to further assist business operations.

Timeline

Concession Stand Supervisor

Orlando City Soccer
12 0 - 12 0

Administrative Assistant

Andy Frain Services
12 0 - 12 0

Server

Grills Lakeside
12 0 - 12 0

Front Desk Receptionist

Solaris Healthcare
12 0 - 12 0

Assistant Manager

Circle K
12 0 - 12 0

High School Diploma -

Zenith Career Center

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