Diani Ortiz

My tasks consist preparing PowerPoint presentations for renewals open enrollment meeting assistance and customer service portal support Election form, deduction reports and enrollment report preparations. Point of contact in matters relating to client concerns and needs. Enrollments & terminations. Claims assistance and support. Group applications for renewals or carrier changes. Binder check and invoice and termination letter preparations. Commissions assistance/requests. Oversaw multiple accounts and worked diligently to meet and exceed performance goals. Onboarded new team members to integrate into organization. Renewed existing accounts by building relationships with clients. De-escalated customer interactions by providing alternative solutions to issues. Addressed customer questions and concerns regarding products and services. Provided training and guidance to new Account Managers.

As the administrative assistant for a property, I was the right hand to the property manager. My duties consisted of data entry, scheduling appointments with vendors, new tenant orientation and residents. I would conduct staff meetings and or task. Process maintenance fees and miscellaneous fees. As area specialist, I would provide coverage upon request for front desk/receiving office. If applicable to the front desk retrieve packages or keys to residents and have each item signed out of fsr connect. Prior to start of shift confirm inventory is up to date and complete a change of shift with previous FD member. Monitor camera and assure all gates and entry area are secure at all times. Reply to emails and assist the office if needed. Be alert in case fire panel goes off and acknowledge the occurrence, escalate to the security and or maintenance team if needed. Have common knowledge of all water shut offs and fire panel procedures.

Answer calls for Law Offices, Realtors, Start-Up companies including internal offices and screen calls according to client needs. Accommodate specific request for physical clients, Prepare shared office space for tours. Prepare conference room for meetings/events. Accept payments, documents and shipment for clients.

Manage a group of 8 - 12 photographers and make sure each of them was making their numbers in images taken to images sold. Being the person they would come to in case of any inconvenience with customer at any time. As well as resolving any equipment issues from cameras to computers and printers. Any position within the company I had proper training and can cover from shooting to printing, uploading images online, on site sales and managing photographers, training, inventory, time clocks and completing paperwork.

Answer phones for Property Management Companies Law Firms, Pest Control Company and Doctors' offices. Screen each call as it comes in for the different companies we answer phones for and take messages. Schedule appointments according to client's calendar. Take payments, do admin work/tasks, E-file. Sort and forward mail according to client request. Set up conference room's for clients. Give tour of the offices.

Provide customer service to current and future students, providing them with any information requested, and guiding them through the right department in order to be oriented about the Medical programs, and different student services we offer. Answering the phone, directing future students to our Admissions Department. Preparing Front Desk reports. Set up outside massage appointments, set up CPR appointments for students. Open, sort, and route incoming mail, answer correspondence and prepare outgoing mail. Compile, copy, sort, and file records office activities, business transactions and other activities and update information, filling, inventory, mailing, complete work schedules, manage calendars and arrange appointments. Data entry, operate office machines, such as photocopiers and scanners, facsimile machines, voice mail system and personal computers. Answer telephones, direct calls, and takes messages. Maintain database systems, either manually or using a computer. Communicate with students, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.