Summary
Overview
Work History
Education
Languages
References
Timeline
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Dianica Huezo

Chandler,AZ

Summary

Results-driven individual with a solid track record in delivering quality work. Known forexcellent communication and teamwork abilities, with a commitment to achieving companygoals and delivering exceptional service. Passionate about continuous learning andprofessional development

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

DTF Superstore
Gilbert, AZ
10.2023 - 01.2025
  • Provided assistance to customers in navigating the website, placing orders, and resolving complaints.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Answered inbound calls, chats, and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Developed strong customer relationships to encourage repeat business. Updated databases with new and modified customer data.
  • Developed strong customer relationships to encourage repeat business.
  • Updated databases with new and modified customer data.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Quality Control Inspector

Gummi World
Chandler, AZ
10.2022 - 08.2023
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met, and documented results of inspections.
  • Inspected, tested, and measured materials for conformance to specifications and regulatory requirements.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Compared product and material colors, shapes, textures, and grades with predetermined templates.
  • Wrote detailed reports outlining performance, quality, and defect rates.
  • Documented inspection results by completing reports and logs, and summarizing and entering data into the quality database.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Oversaw the disposal of products, materials, and equipment not in compliance with tolerances, safety standards, or quality levels.
  • Identified areas for improvement in existing processes, procedures, and equipment.

Entry Level Recruiter

People Ready Staffing
Tempe, AZ
05.2022 - 09.2022
  • Managed the full-cycle recruiting process, from sourcing candidates to extending offers.
  • Assisted in the onboarding of new hires by providing orientation materials and training sessions.
  • Developed and maintained a network of contacts to help identify and source qualified candidates.
  • Collaborated with hiring managers to understand position requirements. Implemented diversity recruiting strategies to promote an inclusive workplace.
  • Negotiated salary and benefits packages with candidates.
  • Searched for qualified job candidates using computer databases, media advertisements, or employee referrals.
  • Scheduled or conducted new employee orientations. Explained job duties, compensation, and benefits to potential candidates. Conducted initial phone screens and coordinated interview schedules with hiring managers

Recreation Leader II

City of Chandler Parks and Rec
Chandler, AZ
05.2016 - 09.2020
  • Customer Service Representative: Assist customers at the front desk and/or over the phone using our Active System. Accepts, makes, and processes reservations and registrations for individuals, groups, and facilities. Handle and count money at the end of the night. Ability to respond to requests and concerns regarding our facility. Greet customers as they walk into facility. Open and close facility at the start/end of the shift. Give tours on rooms/rental space for events. Organizes office space throughout the day to keep up with cleanliness/appearance.
  • Rentals: Conducted a general program of recreation or special event at an assigned community center. Follow set-up outline at the request of the renter. Assisted and handled paperwork with renter the day of their event.
  • Youth Camps: Plans and preparations for STEM-based activities for a 6-8 week youth camp period. Certified to drive City of Chandler vehicles. Maintained accident, incident, and emergency reports. Maintained order during activities, and enforced rules and regulations. File personal records and information. Run activities and crafts with kids that are age-appropriate. Lead recreational classes (cooking, sports) for youth by prepping materials, ensuring every child feels included during the activity, and communicating with parents and children as needed at the end of classes. Lead other staff and volunteers throughout the day, assigning tasks to ensure the day goes smoothly for us as leads, and for the kids themselves.

Education

Some College (No Degree) - Certificate of HR Management

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Support Specialist

DTF Superstore
10.2023 - 01.2025

Quality Control Inspector

Gummi World
10.2022 - 08.2023

Entry Level Recruiter

People Ready Staffing
05.2022 - 09.2022

Recreation Leader II

City of Chandler Parks and Rec
05.2016 - 09.2020

Some College (No Degree) - Certificate of HR Management

Maricopa Community Colleges, Phoenix College

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Dianica Huezo