Dianika Sierra
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Collection Specialist
Citibank
Tucson, AZ
11.2023 - Current
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Verified accuracy of account information and updated records accordingly.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Received and submitted payments and applied amounts to customer balances.
Claims Representative
GEICO
Tucson, AZ
07.2022 - 08.2023
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Gathered information from various third parties to determine claim acceptability.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Conducted witness interviews to assist claim information gathering process.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Completed required investigations on referred files within established timeframes.
Unemployment Customer Service Representive
Arizona Department of Economic Security
Tucson, AZ
02.2021 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Account Manager
Intuit
Tucson, AZ
01.2020 - 02.2021
- Formulated trusted relationships with key accounts.
- Delivered exceptional account service to strengthen customer loyalty.
- Answered customers' questions about products prices, availability, uses and credit terms.
- Addressed customer questions and concerns regarding products, prices and availability.
- Developed successful customer relationships to boost sales opportunities.
Credit Advisor
Dun & Bradstreet
Tucson, AZ
01.2018 - 01.2020
- Excel as a Credit Adviser, obtain professional and expert level certification of Credit Advisor
- Review cash flow statements, income statements and balance sheets to mitigate risk exposure and show executives the ROI of having an accurate report in relation to the financial statements.
- Advise and educate of free and paid options for managing business credit profile and appropriate direct and augment data to meet the customer's needs.
- Making recommendations and payment plans based on payment history, earnings, savings and purchase activity.
- Maintain compliance and business privacy regulations.
- Help advise and manage commercial credit reports.
Sales Associate
Sam Levitz Furniture
Tucson, AZ
11.2016 - 04.2018
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Reviewed monthly performance against targets set by management team.
Credit Specialist
Curacao
Tucson, AZ
09.2015 - 04.2016
- Researched and analyzed customer financial information to determine eligibility.
- Ensured that all relevant documents were properly filled out before submitting them for review.
- Verified customer identity by obtaining proper documentation from applicants.
- Assisted customers with any questions or concerns regarding application process.
Education
GED -
Department of Adult Education
Tucson, AZ01-2021
Skills
- Fluent in Spanish
- Complaint resolution
- Call Management
- Active Listening
- Excellent Communication
- Organizational Skills
- Inbound and Outbound Calling
- Goal-Oriented
Languages
Spanish
Native/ Bilingual
Timeline
Collection Specialist
Citibank
11.2023 - Current
Claims Representative
GEICO
07.2022 - 08.2023
Unemployment Customer Service Representive
Arizona Department of Economic Security
02.2021 - 04.2021
Sales Account Manager
Intuit
01.2020 - 02.2021
Credit Advisor
Dun & Bradstreet
01.2018 - 01.2020
Sales Associate
Sam Levitz Furniture
11.2016 - 04.2018
Credit Specialist
Curacao
09.2015 - 04.2016
GED -
Department of Adult Education