Summary
Overview
Work History
Education
Skills
Timeline
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Dianira Leal

Edcouch,TX

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

15
15
years of professional experience

Work History

Retail Store Manager

T-Mobile
Mission, Texas
09.2011 - 08.2022
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.

Secretary

UTRGV
Edinburg, Texas
08.2010 - 08.2011
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Assistant Manager

First Cash Pawn
Elsa, Texas
06.2004 - 05.2007
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

Edcouch-Elsa High School
Edcouch, TX

Skills

  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Special Assignments
  • Financial Statement Review
  • Retail Operations
  • Sales Leadership
  • Coaching and Mentoring

Timeline

Retail Store Manager

T-Mobile
09.2011 - 08.2022

Secretary

UTRGV
08.2010 - 08.2011

Assistant Manager

First Cash Pawn
06.2004 - 05.2007

Edcouch-Elsa High School

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Dianira Leal