Dianjilena E. Roquemore
MI
Summary
Dedicated and compassionate healthcare professional with hands-on experience in medical office administration, patient support, and healthcare billing. Skilled in EMR systems, insurance verification, HIPAA compliance, and front-office procedures. Strong work ethic with attention to detail, excellent time management, and a commitment to delivering exceptional patient care and service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Detroit, Symphony Orchestra
EVs cleaner
Detroit
04.2025 - Current
- Clean facility before, during and after for customers satisfaction and safety.
- Redact professionalism.
- Keep on hand walking talking for team communication.
Home Health Aide
Arcadia Home Care and Staffing
Detroit, MI
12.2023 - 11.2024
- Assisted patients with personal care, hygiene, and daily living tasks.
- Documented patient condition and changes; ensured cleanliness and safety.
- Respected patient confidentiality and dignity in all services provided.
- Provided personal care assistance to clients in their homes.
Delivery Driver
maxi automotive
Troy, MI
12.2020 - 07.2022
- Delivered automotive parts efficiently to various locations.
- Managed routing and scheduling for timely deliveries.
- Conducted vehicle inspections to ensure safety and reliability.
Sales Associate
Temp Agency
Redford, MI
01.2015 - 02.2019
- Supported customer sales, product location, refunds, and phone inquiries.
- Maintained organized merchandise and delivered quality service.
Amazon
Delivery Driver
Detroit, MI
01.2010 - 02.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Food Preparer
Detroit Rescue Mission
Detroit, MI
01.2008 - 01.2009
- Prepared meals and distributed toiletries and bedding to shelter residents.
- Provided support and helped maintain a safe and clean environment.
Education
Associate of Science - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
Tampa, FL01.2024
High School Diploma -
Southwestern High School
Detroit, MI06-2009
Skills
- Appointment Scheduling
- Data Entry
- Customer service
- Microsoft Office (Word, Excel, PowerPoint)
- Safety protocols
- Cleanliness maintenance
- Critical Thinking
- Problem Solving
- Communication
- Time Management
- Attention to Detail
Certification
- CPR/First Aid/AED, American Red Cross, Detroit, MI, Trained in emergency response for adults, children, and infants including AED administration.
- Abuse & Neglect Reporting Certificate, Detroit, MI, Certified in mandated reporting for suspected abuse or neglect cases.
Volunteer Experience
Food Preparer, Detroit Rescue Mission, Detroit, MI, 01/08, 01/09, Prepared meals and distributed toiletries and bedding to shelter residents., Provided support and helped maintain a safe and clean environment.
Key Skills Qualifications
Medical Billing, Revenue Cycle Management, CPT & ICD-10 Coding, Insurance Claims, Medicare/Medicaid, HIPAA Compliance, Appointment Scheduling, Data Entry (10-key), Patient Registration, EMR Systems, Microsoft Office (Word, Excel, PowerPoint), Critical Thinking, Problem Solving, Communication, Time Management, Attention to Detail
Timeline
Detroit, Symphony Orchestra
EVs cleaner
04.2025 - Current
Home Health Aide
Arcadia Home Care and Staffing
12.2023 - 11.2024
Delivery Driver
maxi automotive
12.2020 - 07.2022
Sales Associate
Temp Agency
01.2015 - 02.2019
Amazon
Delivery Driver
01.2010 - 02.2014
Food Preparer
Detroit Rescue Mission
01.2008 - 01.2009
Associate of Science - Health Sciences – Medical Office and Billing Specialist
Ultimate Medical Academy
High School Diploma -
Southwestern High School