Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diann Benningfield

Sturgeon Bay,WI

Summary

Dynamic and detail-oriented professional with extensive experience at BP, excelling in cash handling and customer service. Proven ability to enhance sales through effective product recommendations and maintain accuracy in transactions. Skilled in inventory control and team collaboration, consistently ensuring a welcoming environment for customers.

Overview

3
3
years of professional experience

Work History

Cashier

BP
01.2025 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.

Housekeeping and Laundry Attendant

Sure Stay By Best Western
06.2024 - 11.2024
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.

Hotel Housekeeper

Baymont Inn & Suit Hotel
11.2022 - 05.2023
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.

Education

High School Diploma -

Green County High
Greensburg, KY
05-2010

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Payment processing
  • Refunds and exchanges
  • Guest inquiries
  • Cash handling
  • Cleaning and sanitizing
  • Cash register systems
  • Payment collection
  • Customer service
  • Cash register operation
  • Liquor law compliance
  • Payment posting
  • Point-of-sale system
  • Order taking
  • Product knowledge
  • Team collaboration
  • Scanner operations
  • Merchandise exchange
  • Data entry
  • Visual merchandising
  • Customer assistance
  • Inventory control
  • POS system operations
  • Liquor regulations and compliance
  • Training and onboarding
  • Basic math
  • Refund handling
  • Credit card processing
  • Checkout monitoring
  • ID verification
  • Point of sale proficiency
  • Credit and cash transactions
  • Cash drawer balancing
  • Spirit, wine, and beer expertise

Timeline

Cashier

BP
01.2025 - Current

Housekeeping and Laundry Attendant

Sure Stay By Best Western
06.2024 - 11.2024

Hotel Housekeeper

Baymont Inn & Suit Hotel
11.2022 - 05.2023

High School Diploma -

Green County High

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