Diann DeLeon
NW Arkansas
Summary
Strategic HR and Talent Acquisition leader with a strong focus on driving branch profitability and streamlining operations. Successfully implemented initiatives that enhanced customer satisfaction and optimized workforce performance, resulting in significant growth and efficiency improvements.
Overview
21
21
years of professional experience
Work History
Branch Manager
LaborMAX Staffing
07.2024 - 02.2026
- Directed branch operations, including recruiting, onboarding, training, sales, vendor negotiations, and client relationship management, to achieve financial goals and enhance community engagement.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Implemented strategies to optimize branch efficiency and improve customer satisfaction.
- Trained and mentored staff to improve performance and enhance service delivery.
- Oversaw recruitment processes, including interviewing and selecting candidates for placements.
- Cultivated client relationships to accurately assess staffing needs and tailor services accordingly.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Created reports summarizing operational performance metrics for senior management review.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed staff scheduling, hiring and training processes.
- Assisted other branches during peak periods and special projects.
- Supported outside sales force in servicing and obtaining new business.
- Created sales and service strategies that focused on revenue growth and customer retention.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured accurate payroll processing for temporary employees within established timelines.
- Coordinated preparation of external audit materials and external financial reporting.
Branch Manager
Penmac Staffing
06.2021 - 02.2023
- Managed daily operations of staffing branch, ensuring compliance with company policies.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Trained and mentored staff to improve performance and enhance service delivery.
- Developed and maintained relationships with clients to understand their staffing needs.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed strategies to increase customer satisfaction and loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Oversaw recruitment processes, including interviewing and selecting candidates for placements.
- Coordinated workforce scheduling to meet client demands and operational requirements.
- Ensured accurate payroll processing for temporary employees within established timelines.
- Managed recruiting, payroll, HR documentation, workers' compensation, unemployment and opened a successful new branch.
- Resolved escalated customer complaints in a timely manner.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Created reports summarizing operational performance metrics for senior management review.
- Established strong working relationships with external partners such as vendors and suppliers.
Onsite Manager
Staffmark Group
08.2017 - 04.2020
- Supervised daily operations and maintained workflow efficiency on-site.
- Coordinated staffing schedules to maintain full shift coverage and support operational needs.
- Trained and mentored new hires in operational procedures and safety protocols.
- Oversaw recruiting, onboarding, payroll, attendance and employee relations.
- Resolved employee conflicts and facilitated a positive work environment on-site.
- Maintained a safe working environment in compliance with OSHA regulations.
- Implemented process improvements that streamlined workflows and increased team productivity.
- Liaised with clients to understand their needs and address operational concerns.
- Negotiated contracts with vendors and suppliers to obtain best prices.
- Analyzed sales trends and prepared reports accordingly.
- Created detailed monthly performance reports to track team progress and identify areas for enhancement. to track progress of projects.
- Supervised staff, ensured proper training and development of team members.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Senior Recruiter
People Source Staffing Professionals
06.2011 - 12.2014
- Recruited industrial, clerical, technical, and professional talent, ensuring compliance and effectively managing client accounts.
- Developed targeted recruitment strategies that aligned with diverse client needs, enhancing candidate quality.
- Collaborated with hiring managers to define job requirements and expectations.
- Managed the full cycle of the recruitment process from sourcing to onboarding new employees.
- Utilized applicant tracking systems to manage candidate pipelines effectively.
- Conducted in-depth interviews to assess candidate qualifications and fit.
- Facilitated onboarding processes to ensure smooth transitions for new hires.
- Created job postings on corporate website and other online platforms for maximum visibility.
- Trained junior recruiters on best practices in sourcing and interviewing techniques.
- Reported key metrics such as time-to-hire, cost-per-hire, quality-of-hire.
- Researched innovative ways to identify talent across different industries.
- Participated in career fairs and other recruiting events.
- Ensured compliance with all applicable laws related to employment practices.
- Cultivated relationships with external recruiters and staffing agencies to optimize candidate sourcing and expand talent pool.
- Conducted reference checks on potential employees.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Senior Recruiter
Advantage Staffing Solutions
Springdale, AR
08.2005 - 05.2011
- Developed targeted recruitment strategies that attracted top talent aligned with diverse client needs.
- Cultivated strong client relationships to effectively align recruitment efforts with their staffing goals.
- Leveraged applicant tracking systems (ATS) to streamline recruitment processes.
- Conducted in-depth interviews to assess candidate qualifications and fit.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Engaged with potential candidates at various career fairs to promote job openings. and other recruiting events.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Created job postings on corporate website and other online platforms for maximum visibility.
- Analyzed market trends to inform recruitment strategies and improve efficiency.
- Performed thorough reference checks on candidates to verify employment history and qualifications. on potential employees.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Analyzed employment-related data and prepared reports.
Education
Executive Secretary -
Lippert Court Reporting College
Plainview, TX01-1988
Associate of Applied Science -
Wayland Baptist University
Plainview, TXCriminal Justice Coursework -
South Plains College
Skills
- Branch Operations
- Recruiting
- HR management
- Employee Relations
- Business Development
- Leadership
- Microsoft Office
- Bilingual English/Spanish
Affiliations
- SHRM Member
- Chamber of Commerce
Timeline
Branch Manager
LaborMAX Staffing
07.2024 - 02.2026
Branch Manager
Penmac Staffing
06.2021 - 02.2023
Onsite Manager
Staffmark Group
08.2017 - 04.2020
Senior Recruiter
People Source Staffing Professionals
06.2011 - 12.2014
Senior Recruiter
Advantage Staffing Solutions
08.2005 - 05.2011
Executive Secretary -
Lippert Court Reporting College
Associate of Applied Science -
Wayland Baptist University
Criminal Justice Coursework -
South Plains College