Diann Hurt

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival and departure process.
• Resolved guest inquiries and complaints promptly, enhancing customer satisfaction through effective communication.
• Coordinated with housekeeping to maintain high standards of room cleanliness and readiness for arrivals.
• Processed payments accurately and managed cash drawer, ensuring financial transactions met company policies.
• Trained new front desk staff on procedures, fostering a collaborative team environment and consistent service quality.

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• Led daily store operations to enhance customer experience and drive sales.
• Analyzed inventory levels, optimizing stock management for operational efficiency.
• Managed visual merchandising strategies to align with brand standards and attract customers.
• Oversaw scheduling and staffing, ensuring optimal coverage during peak hours.
• Merchandised products beautifully with attractive displays to quickly move stock.
• Trained and mentored staff, fostering a high-performance team environment.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

• Processed and reconciled customer invoices, ensuring accuracy in accounts receivable records.
• Collaborated with cross-functional teams to resolve billing discrepancies and improve client relations.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Managed office communications, ensuring timely responses and efficient information flow.
• Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
• Coordinated scheduling for team meetings, optimizing resource availability and participant engagement.
• Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
• Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
• Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.

• Streamlined office procedures by implementing best practices, resulting in improved workflow efficiency.
• Monitored office supplies inventory levels, ensuring adequate stock while minimizing waste through efficient ordering processes.
• Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
• Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
• Resolved customer concerns efficiently to promote satisfaction and loyalty.

• Closely monitored accounts payable balances, proactively identifying potential late payments or delinquencies before they occurred.
• Supported month-end closing activities by reconciling accounts payable ledgers accurately within tight deadlines.
• Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
• Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
• Coordinated sales order processing, ensuring accuracy and timely fulfillment.

• Directly responsible for Payroll, Accounts Receivables, Collections and Payables, Scheduling and Supplies.
• Led operational strategies to optimize property management processes and enhance tenant satisfaction.
• Developed training programs for staff, improving team performance and service delivery standards.
• Handled cash accurately and prepared deposits.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Assists the General Manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality.
• Ensures hotel staff is trained in all procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.
• Oversaw compliance with local regulations, ensuring all properties met safety and legal requirements.
• Motivated, trained, and disciplined employees to maximize performance.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.