DiAnn Moran
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a work at home position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Market Researcher
Field Agent
Jacksonville, FL
02.2017 - Current
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Contributed social media content to increase brand visibility and value and promote new products.
- Wrote engaging and successful marketing, advertising and website copy.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Traveled from store to store collecting requested information.
Cashier Team Lead
Shrimp Shack
Orange Park, FL
02.2016 - 06.2016
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Displayed new stock and rotated existing products.
- Educated employees on register use, merchandising and customer service.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier
Popeye's Restaurants
Orange Park, FL
10.2013 - 02.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Receptionist/Administrative Assistant
Senate Forwarding Inc
Orange Park, FL
07.2013 - 10.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Performed research to collect and record industry data.
- Managed Access databases converting complex data into easy-to-interpret data.
Agricultural Field Worker
Island Grove Wine
Hawthorne, FL, FL
04.2013 - 07.2013
- Weeded vegetable and herb gardens to provide healthy environment for plant growth.
- Operated tractors, tractor-drawn machinery and self-propelled machinery to plow, harrow and fertilize soil.
- Applied organic growing practices to plant variety of heirloom herbs, vegetables and fruits.
- Used machetes and pruning shears to shear tree tops and limb tips, increasing limb health and improving overall shape.
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Communicated with coworkers and management to report challenges.
- Assisted customers with finding requested plants and flowers.
- Identified plant diseases and researched methods for mitigation.
Agricultural Field Worker
Florida Blue Farms
Waldo, FL, FL
03.2013 - 07.2013
- Weeded vegetable and herb gardens to provide healthy environment for plant growth.
- Operated tractors, tractor-drawn machinery and self-propelled machinery to plow, harrow and fertilize soil.
- Applied organic growing practices to plant variety of heirloom herbs, vegetables and fruits.
- Used machetes and pruning shears to shear tree tops and limb tips, increasing limb health and improving overall shape.
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Evaluate harvesting conditions and identify obstacles.
- Rearranged planting beds and flower gardens seasonally.
- Communicated with coworkers and management to report challenges.
- Transported and loaded harvested items into delivery trucks.
- Conducted regular soil testing for optimal plant growth and nourishment.
Agricultural Field Worker
Straughn Farms
Waldo, Fl, FL
02.2013 - 06.2013
- Weeded vegetable and herb gardens to provide healthy environment for plant growth.
- Operated tractors, tractor-drawn machinery and self-propelled machinery to plow, harrow and fertilize soil.
- Applied organic growing practices to plant variety of heirloom herbs, vegetables and fruits.
- Used machetes and pruning shears to shear tree tops and limb tips, increasing limb health and improving overall shape.
- Conducted pre-shift inspections of equipment and work areas to enhance safety.
- Planted, cultivated and harvested various types of trees, shrubs and plants.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Evaluate harvesting conditions and identify obstacles.
- Printed labels, packaged boxes and loaded into outbound containers.
- Rearranged planting beds and flower gardens seasonally.
- Communicated with coworkers and management to report challenges.
- Transported and loaded harvested items into delivery trucks.
- Identified plant diseases and researched methods for mitigation.
- Conducted regular soil testing for optimal plant growth and nourishment.
Store Manager
Clancy's Classic's
Jacksonville, FL, FL
12.2010 - 03.2013
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Developed new store location from ground up by hiring and training efficient team.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
High School Diploma -
Start High School
Toledo, OH03.2010
Skills
- Upbeat with a Positive Personality, I’m Courteous with a Strong Service Mindset
- Calm and Professional Under Pressure also caring and responsible
- Telephone Management, Inbound & Outbound Calling, Call Transfers, Call Documentation
- Information Inputting, Document Conversion, Survey Research
- Organization and Attention to Detail
- Coordination and Teamwork
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Timeline
Market Researcher
Field Agent
02.2017 - Current
Cashier Team Lead
Shrimp Shack
02.2016 - 06.2016
Cashier
Popeye's Restaurants
10.2013 - 02.2014
Receptionist/Administrative Assistant
Senate Forwarding Inc
07.2013 - 10.2013
Agricultural Field Worker
Island Grove Wine
04.2013 - 07.2013
Agricultural Field Worker
Florida Blue Farms
03.2013 - 07.2013
Agricultural Field Worker
Straughn Farms
02.2013 - 06.2013
Store Manager
Clancy's Classic's
12.2010 - 03.2013
High School Diploma -
Start High School
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