Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

DIANN WILLIAMS

Clermont,FL

Summary

Dynamic Customer Service Representative Manager with a proven record in guest relations, cash handling, and staff training. Expertise in streamlining processes to enhance operational efficiency and boost sales.

Overview

40
40
years of professional experience

Work History

Customer Service Representative Manager

Mega Play/Winners World Internet Cafe
Clermont, US
10.2019 - 08.2025
  • Managed guest relations and staff to optimize service efficiency.
  • Oversaw employee scheduling and prepared weekly reports.
  • Handled high-volume cash transactions accurately.
  • Trained staff on service protocols and communication techniques.
  • Implemented streamlined booking process for local attractions, boosting sales and guest engagement.
  • Analyzed guest feedback to refine services, enhancing overall satisfaction scores.
  • Coordinated with local businesses to offer unique experiences, strengthening community ties.
  • Resolved customer complaints promptly through effective listening and problem-solving strategies.

Customer Service Associate

Oasis Lakes Resort
Orlando, US
01.1998 - 01.2003
  • Managed billing accounts to ensure accurate financial reporting and timely reconciliations.
  • Streamlined billing processes, boosting efficiency and accuracy in financial transactions.
  • Engaged prospective customers through phone interactions, converting inquiries into bookings.
  • Provided exceptional customer service, strengthening relationships with resort owners.
  • Maintained detailed records of cash and credit transactions to facilitate audits.
  • Implemented automated billing system, reducing processing time and enhancing report accuracy.
  • Conducted market research to identify gifting trends and improve inventory selection.
  • Processed invoices and ensured timely payment to vendors.

Security Dispatch Desk Officer

Columbia Presbyterian Hospital
New York, US
01.1986 - 01.1998
  • Coordinated shift schedules to optimize officer deployment and enhance security coverage.
  • Maintained accurate digital logs, improving record-keeping and reporting efficiency.
  • Managed communication systems for prompt officer dispatch and inquiry resolution.
  • Trained new dispatch officers, fostering collaboration and boosting team morale.
  • Streamlined communication processes to reduce response times during emergencies.
  • Analyzed incident reports to identify trends, leading to proactive security measures.
  • Implemented a digital tracking system for officer locations, enhancing situational awareness.

Education

ACADEMIC DIPLOMA - GENERAL EDUCATION

Mother Cabrini High School
New York, NY
01.1985

Skills

  • Customer service and support
  • Cash handling and budgeting
  • Guest relations management
  • Sales strategies
  • Security protocols
  • Scheduling and planning
  • Accounting principles
  • Bilingual communication
  • Report writing skills
  • Communication techniques
  • Staff training and development
  • Customer relationship management
  • Conflict resolution strategies
  • Team leadership skills
  • Process improvement methodologies
  • Problem-solving abilities
  • Time management skills
  • Interpersonal communication
  • Detail orientation techniques
  • Complaint resolution strategies
  • Call center operations
  • Inbound and outbound communication
  • Payroll administration processes
  • Decision-making capabilities
  • Computer proficiency
  • Teamwork and collaboration skills
  • Adaptability and flexibility traits
  • Active listening skills
  • Self-motivation techniques

Languages

Spanish
Professional

References

References available upon request.

Timeline

Customer Service Representative Manager

Mega Play/Winners World Internet Cafe
10.2019 - 08.2025

Customer Service Associate

Oasis Lakes Resort
01.1998 - 01.2003

Security Dispatch Desk Officer

Columbia Presbyterian Hospital
01.1986 - 01.1998

ACADEMIC DIPLOMA - GENERAL EDUCATION

Mother Cabrini High School

Similar Profiles

CREATE PROFILE