Dianna Aho
Grass Valley,CA
Summary
Dynamic Property Manager with a proven track record at Cambridge Real Estate Services, enhancing tenant satisfaction and maintaining high compliance standards. Expert in property inspections and adept at fostering positive landlord-tenant relations. Demonstrated success in staff management and lease renewals, ensuring operational excellence and a 20% increase in tenant retention. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Cambridge Real Estate Services
12.2002 - 05.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Education
High School Diploma -
Artesia High School
Lakewood, CA06.1987
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
Accomplishments
- Maintained 98% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 213 individual units.
Certification
Tax Credit Certification C3P
Grace Hill Training
Audits
As the manager of 3 separate properties, I was responsible for approximately 8 audits per year.
Tax Credit and HOME funding applied to all three properties. They audits were very successful and all in compliance.
Timeline
Property Manager
Cambridge Real Estate Services
12.2002 - 05.2019
High School Diploma -
Artesia High School
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