Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dianna Almendarez

Ontario,CA

Summary

Proven ability to manage client relationships and coordinate services in a fast-paced environment. Excel in problem-solving and effective communication, always focused on delivering high-quality results. Seeking a transition into a new field to apply these transferable skills in achieving team and organizational goals.

Overview

15
15
years of professional experience

Work History

Service Coordinator

Miner
07.2022 - Current
    • Managed high volume of client requests, ensuring timely and effective service delivery.
    • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
    • Managed scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
    • Communicated with clients and service providers to provide updates on work progress.

Administrative Assistant

Barr Commercial Door
06.2018 - 10.2021
  • Responsible for all service calls and request along with technician scheduling and dispatching
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assist accounting department with collections and invoicing
  • Assist with budget and payroll

HR Assistant

ATI Technologies
08.2017 - 12.2018
    • Coordinate training and orientation
    • Handled recruiting process, including sourcing, screening and interviewing candidates
    • Assisted with payroll functions
    • Documented human resources records and maintained confidentiality of sensitive personal information.

Assistant Manager

Superior Grocers
07.2009 - 10.2016
    • Managed day to day total store operations including customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, store conditions, and performance management
    • Managed and tracked store payroll and budget
    • Managed hiring process, personnel work schedules and attendance procedures
    • Managed, supervised and provided leadership to up to 100 employees

Education

Associates of Science - Business

Everest College
Ontario, CA
01.2013

Diploma -

Don Antonio Lugo High School
Chino, CA
01.2002

Skills

  • Professionalism
  • Proficiency in office programs
  • Customer service
  • Effective delegation
  • Service delivery optimization
  • Strong leadership
  • Client advocacy

Timeline

Service Coordinator

Miner
07.2022 - Current

Administrative Assistant

Barr Commercial Door
06.2018 - 10.2021

HR Assistant

ATI Technologies
08.2017 - 12.2018

Assistant Manager

Superior Grocers
07.2009 - 10.2016

Diploma -

Don Antonio Lugo High School

Associates of Science - Business

Everest College
Dianna Almendarez