Dianna Armenta
Lake Wales,FL
Summary
Over the past 6 years and 5 months I have dedicated and worked in the Banking/Sales industry for MIDFLORIDA CREDIT UNION and Metro By T-mobile. MIDFLORIDA is Located in central Florida. It is also known to be the 4th largest credit union in central Florida. Managing sales as a Sales Administrator for a WORLD WIDE company known to be Hanes GEO Components. Main description’s of my job consist of preparing pricing documentation and proposals for clients, responding to clients calls and emails, and assisting the sales staff in completing customer paper work, including job bidding projects, inventory paperwork. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Hanes Geo Components
Plant City, Florida
05.2024 - Current
- Managed inventory levels of products available for sale, ensuring that stock is replenished when necessary.
- Performed administrative tasks such as filing documents, scheduling appointments.
- Developed relationships with key stakeholders within the industry such as
- Resolved discrepancies related to billing and shipping documents.
- Investigated customer complaints regarding late or incorrect shipments promptly.
- Developed strategies for improving freight processes and reducing operational costs.
- Planned routes that would minimize delays while maximizing efficiency of deliveries.
- Maintained detailed records of all freight transactions using company database software.
- Reviewed freight invoices for accuracy and compliance with service agreements.
- Processed claims related to damaged or lost items during transit in a timely manner according to company policy guidelines.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Estimated freight and postal rates to track shipment costs and weights.
- Directed cargo loading to monitor even distribution of weight.
- Resolved customer complaints related to construction matters promptly.
- Communicated effectively with clients, contractors, architects, engineers.
- Coordinated deliveries of construction materials with vendors.
- Provided administrative support to the project manager as needed.
- Prepared reports detailing progress on projects for management review.
- Assisted in developing strategies for improving efficiency of daily operations.
- Organized materials on pallets according to size, weight, and type of item.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Provided training for new staff members on safe handling procedures.
- Managed weekly cycle counts to ensure accurate inventory levels are maintained.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
Help Desk Support Specialist Ll
MIDFLORIDA Credit Union
Winter Haven, FL
08.2022 - 03.2024
- Logging into Spanish & English Call Queue's
- Created user accounts, maintained system documentation.
- Performed troubleshooting to diagnose and resolve technical issues.
- Ensured that all IT help desk tickets were resolved.
- Review Fraud Alerts on Debit And Credit Cards.
- Insure Building safely closed and put away cashier checks and verify outgoing mail.
- Input ACH or Debit Card transaction disputes
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Assisted customers by answering banking questions and recommending solutions.
- Used remote login tools to assist clients with technical and product questions.
- Demonstrated advanced product knowledge to solve customer issues..
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Advised customers on various banking products and services such as loans, investments,certificate of deposits, IRA savings, and credit cards.
- Researched discrepancies between bank records and customer accounts.
- Researched and resolved open items and deposit issues.
- Utilized banking software to update client accounts and process transactions efficiently.
Sales Associate
Metro by T-Mobile
Lake Wales, FL
11.2019 - 06.2022
- Assisted customers with selecting a cellular phone that best fit their needs.
- Managed online orders placed through company website or app.
- Provided technical support to customers experiencing difficulties with their devices.
- Built relationships with customers by engaging them in friendly conversations.
- Operated cash register to process payments for purchases.
- Participated in store meetings to discuss upcoming events or promotions.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2020
Skills
- Mainframe Software
- Old Dominion Freight Line
- Truckload Shipping
- CRM Software
- Fiserv Software
- FIS Software
- Sales Force Software
- Marketing on Social Media Platforms
- Transaction Processing
- Revenue Growth
- Rapport Building
- Hardware diagnostics
- Excellent Communication
- Microsoft Windows and Office
- Microsoft Excel
- Organizational Skills
- System Performance Assessments
- Collaborative Team Player
- Multitasking
- Task Prioritization
- Database coordination
- Documentation
- Account updating
- New Customer Account Setup
- Upselling skills
- Product Knowledge
- Customer relationship development
- System Documentation
- Patience and Persistence
- Client Retention Strategies
- Sales Tracking
- Sales Support
- Client Relationship Management
- Account development
- Erosion Control
- Continuous Improvement
- Fertilizer Application
- Team Collaboration
- Administration and management
- Analytical Skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
Aaron Judy - (863) 529-1977
Madeline Ramos (347) 659-5433
Timeline
Sales Administrator
Hanes Geo Components
05.2024 - Current
Help Desk Support Specialist Ll
MIDFLORIDA Credit Union
08.2022 - 03.2024
Sales Associate
Metro by T-Mobile
11.2019 - 06.2022
High School Diploma -
Penn Foster Career School
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