Dianna Arnson

Oversee and develop all aspects of ticketing for Magic Mike Live Las Vegas.

• Box Office Operations - Build and create a team of box office agents, supervisors and managers.
• Ticket Architect – Build all ticket prices, offers, dynamic price lists in multiple ticketing platforms
• Tech Specialist – Set up and maintain tech hardware and software for efficient functioning of all aspects of the ticketing and box office world. Ie, Ticket Scanners, computers, API integrations, Ticket Printers.
• Create and maintain reports, spreadsheets, master price lists, broker ticket sales and pricing with LET and GCB mandate compliance.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

• Established strong relationships with key stakeholders including promoters, vendors, and venue partners to enhance collaboration efforts.
• Led a team of box office and usher employees by providing clear expectations, feedback, and support for professional growth.
• Organized staff schedules by taking into account employee availability work preferences balancing these factors alongside business needs.
• Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
• Continuously evaluated industry best practices to ensure compliance with relevant laws regulations while also staying competitive within the market environment.
• Streamlined communication between different departments within the organization leading to improved operational efficiency during peak periods such as holidays or popular show seasons.
• Managed daily operations for smooth box office functioning, ensuring excellent customer service.
• Utilized Ticketmaster or AXS to generate performance reports, accurately documenting projected sales and attendance.
• Create and maintain department policies and
  procedures.
• Assist in onsite artist and management needs (ticketing, security, information, etc.).
• Oversee all aspects of inventory control and ticket holds. Oversee creation, submission, verification and execution of all events to Ticketmaster.
• Create and execute discount and third- party ticket sales. Oversee venue seating and accuracy prior to event.
• Oversee post show report distribution and accuracy.
• Liaise with security staff and supervisors regarding all front of
  house related issues and services.
• Assist in venue management during events including
  production, venue opening, closing, artist settlement, merchandise reconciliation.
• Assist in processing entertainment contracts and artist payments.
• Ensure ticketing operations comply with Gaming Control mandates.

• Assisted the Director of Citywide Entertainment Group Sales in booking groups of 12 or more for all shows across 8 Caesars Entertainment properties.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Managed all incoming group sales requests.
• Managed photography department (budgets,
  payroll, inventory, sales).
• Managed & maintained website and advertising for the shows
  in 4 cities.
• Managed daily office operational activities, show logistics & coordination between show personnel and casino upper management.
• Assistant to the producers and Senior VP of Sales with group sales, marketing, logistics, ticket broker relations, box office
  reports & relations, hotel relations, general office duties.

• Increased overall customer satisfaction by providing efficient and courteous service in a fast-paced box office environment.
• Reduced wait times during busy periods by quickly processing transactions without sacrificing quality service.
• Managed cash transactions accurately, ensuring timely deposits and accurate daily reconciliation reports.
• Supported management with administrative tasks such as inventory management, data entry, or scheduling when needed.

• Developed customized marketing strategies to promote artists, resulting in increased brand visibility.
• Expanded the agency''s roster by consistently scouting new talent and identifying potential partnership opportunities.
• Improved artist scheduling by implementing efficient calendar management systems.
• Managed contracts and agreements with venues, upholding the interests of clients while maintaining positive working relationships with industry stakeholders.
• Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.