Dianna Barnett
Sweet Springs,MO
Summary
I have been working in a management position since i was 18 years. I believe there is always ways to do better and improve on skill I may have. I love working with people and helping others see their true potential. I love to be able to help others and continue to improve on myself as well. I am very energetic and ambitious. I am also a true believer a persona performance out ways a piece of paper. I've never liked or chose to send resumes with my applications. I believe that I'm someone who interviews very horribly, but once given the chance to show but I'm truly capable of in the way I work. I will supersede an outfit. All expectations ever put on me.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Casey's
10.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Knifer
Cargill
03.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
Hotel Manager, Head of Housekeeping
Super 8 Hotel
12.2021 - 07.2023
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
Assistant Manager, Shift Leader,
Dairy Queen
02.1996 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed strategy to increase sales and drive profits.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Bachelor Of Accountancy - Accounting
- Dean's List Fall ,winter of 2009, spring of 2010
- 3.75 GPA
- Ranked in Top 5% of class Highest entrence exam they had seen in the past two semesters.
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
Certification
ServeSafe
Timeline
Assistant Store Manager - Casey's
10.2023 - Current
Knifer - Cargill
03.2023 - 09.2023
Hotel Manager, Head of Housekeeping - Super 8 Hotel
12.2021 - 07.2023
Assistant Manager, Shift Leader, - Dairy Queen
02.1996 - 03.2020
DeVry University - Bachelor Of Accountancy, Accounting
State Fair Community College - ,