Dianna Bass
Inverness,FL
Summary
Dedicated Graduate Nurse skilled in Servant and Transformational Leadership, prioritizing patient-centered care and safety. Proven communication abilities facilitate positive patient outcomes, while strong organizational and detail-oriented skills enhance operational efficiency. Experienced in recruitment, sales, and management with a focus on safe healthcare practices. Actively pursuing a BSN in Health Care Administration to further enhance nursing competencies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Experiences
Rasmussen College- RN Program
Ocala, Crystal River, Inverness, Gainesville, FL
03.2017 - 05.2020
- Completed head to toe data collection and client cares
- Collected patient data including nutritional needs, nutrient content of tube feedings, fluid and food intake and assessed weight history, medical risk factors and patient history
- Promoted health improvement, patient safety, wellness and disease prevention
- Observed birthing process and assisted in post-delivery care of mother and infant
- Evaluated client needs based on their mental health diagnosis
- Assisted in-patient care including activities of daily living and community-based activities
- Documented the outcomes, interventions and goals of health care for each patient
Department Manager
Lowes
Lady Lake, FL
02.2012 - 08.2016
- Delivered outstanding support to all visitors entering the department.
- Work with service team to maintain uniform and enjoyable customer experiences.
- Directed calls swiftly to relevant departments.
- Provided solutions for customer issues promptly.
- Coordinated and managed scheduling tasks.
- Led department resets.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed promotional campaigns to increase brand recognition in target markets.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored daily sales figures to track trends in customer buying behavior.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints and issues promptly and professionally.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Medication Assistant (Med Tech)/ Resident Aide
The Villages
The Villages, FL
08.2011 - 02.2012
- Assists the nurse in providing care to clients, which includes observation and reporting of client needs
- Accepts responsibility and accountability for own performance according to state laws and regulations regarding MA-Cs
- Performs tasks in an ethical-legal and caring manner
- Communicates changes in client status according to level of training and experience
- Documents care according to agency policy and procedure
- Performs tasks safely and effectively to assure client comfort and welfare
- Respects client rights
- Protects confidential client information unless otherwise required to promote client safety and welfare
- Follows federal, state, and agency regulations to protect own health and that of others
- Seeks guidance from the nurse as needed to perform tasks safely and efficiently
Medication Assistant (Med Tech)/ Resident Aide
Ocala
Ocala, FL
06.2008 - 08.2011
- Assists the nurse in providing care to clients, which includes observation and reporting of client needs
- Recognizes and performs tasks according to level of education and training
- Accepts responsibility and accountability for own performance according to state laws and regulations regarding MA-Cs
- Performs tasks in an ethical-legal and caring manner
- Communicates changes in client status according to level of training and experience
- Documents care according to agency policy and procedure
- Performs tasks safely and effectively to assure client comfort and welfare
- Respects client rights
- Protects confidential client information unless otherwise required to promote client safety and welfare
- Follows federal, state, and agency regulations to protect own health and that of others
- Seeks guidance from the nurse as needed to perform tasks safely and efficiently
Medical Receptionist
Dr. Rajnikant Pate & Dr. Naurendrakumar Patel
Ocala, FL
08.2007 - 08.2008
- Organized new patient charts, ensuring accurate form completion.
- Maintained optimal inventory levels by ordering necessary office supplies.
- Addressed inquiries from patients and medical offices.
- Welcomed and registered patients, ensuring their information was updated in the system.
- Collected required co-payments from patients during appointment visits.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
Education
Associate in Science Degree - Nursing
Rasmussen College
Ocala, FL12.2024
Practical Nursing Diploma -
Rasmussen College
Ocala, FL04.2018
Skills
- Data entry
- Office administration
- Business administration
- Scheduling coordination
- Policy implementation
- Senior leadership support
- Team supervision
- Presentation design
- Employee supervision
- Clear oral/written communication
- Team bonding
- Customer service
- Office management software
- Scheduling
- Relationship building
- Document management
Certification
- Anticipated FL Registered Nurse Licensure, 01/2025-03/2025
- CPR & AED Certificate, American Heart Association, 01/17 - Current
Community Service
- Life South Blood Bank, Ocala, FL, 08/17, Volunteer
- Hospice of Citrus County and Nature Coast, 11/17, Volunteer - Bereavement Group
References
References available upon request.
Timeline
Clinical Experiences
Rasmussen College- RN Program
03.2017 - 05.2020
Department Manager
Lowes
02.2012 - 08.2016
Medication Assistant (Med Tech)/ Resident Aide
The Villages
08.2011 - 02.2012
Medication Assistant (Med Tech)/ Resident Aide
Ocala
06.2008 - 08.2011
Medical Receptionist
Dr. Rajnikant Pate & Dr. Naurendrakumar Patel
08.2007 - 08.2008
Associate in Science Degree - Nursing
Rasmussen College
Practical Nursing Diploma -
Rasmussen College
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