Dianna Blake
Logansport,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Family Services Specialist
Indiana Memorial Group
West Lafayette, Indiana
04.2023 - Current
- Maintained confidential records and documentation in CRM database.
- Attended and participated staff meetings and training seminars.
- Planned and participated in off-site and on-site client events and activities.
- Conducted in-home individual and family counseling sessions to help clients achieve goals and gain insight.
- Assisted families in navigating the At-need and Pre-need funeral and cemetery decisions.
- Built solid and trusting rapport with families, fostering trust and communication to meet case needs.
Quality Assurance Specialist
Carter Fuel
Logansport, IN
11.2021 - 04.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to improve workflows.
Direct Support Professional
Peak Community Services
Logansport, IN
01.2019 - 11.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- I worked for Peak on two occasions for a total of nearly 3 years total employment.
Owner/Manager Director
All About Dogs
Logansport, IN
02.2006 - 09.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
No Degree - Behavioral Science/ Criminal Justice
Indiana University
Kokomo, IN01.2000
Skills
- Family Planning Counselor
- Eligibility Determination
- Client Interviewing
- Report Preparation
- Client Advocacy
- File Management
- Client Documentation
- Home Visits
- Conducting Interviews
Timeline
Family Services Specialist
Indiana Memorial Group
04.2023 - Current
Quality Assurance Specialist
Carter Fuel
11.2021 - 04.2023
Direct Support Professional
Peak Community Services
01.2019 - 11.2021
Owner/Manager Director
All About Dogs
02.2006 - 09.2018
No Degree - Behavioral Science/ Criminal Justice
Indiana University