Dianna Blake
Logansport,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Family Services Specialist
Indiana Memorial Group
04.2023 - Current
- Maintained confidential records and documentation in CRM database.
- Attended and participated staff meetings and training seminars.
- Planned and participated in off-site and on-site client events and activities.
- Conducted in-home individual and family counseling sessions to help clients achieve goals and gain insight.
- Assisted families in navigating the At-need and Pre-need funeral and cemetery decisions.
- Built solid and trusting rapport with families, fostering trust and communication to meet case needs.
Quality Assurance Specialist
Carter Fuel
11.2021 - 04.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Fixed identified issues to improve workflows.
Direct Support Professional
Peak Community Services
01.2019 - 11.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- I worked for Peak on two occasions for a total of nearly 3 years total employment.
Owner/Manager Director
All About Dogs
02.2006 - 09.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Education
No Degree - Behavioral Science/ Criminal Justice
Indiana University
Kokomo, IN01.2000
Skills
- Family Planning Counselor
- Eligibility Determination
- Client Interviewing
- Report Preparation
- Client Advocacy
- File Management
- Client Documentation
- Home Visits
- Conducting Interviews
Timeline
Family Services Specialist
Indiana Memorial Group
04.2023 - Current
Quality Assurance Specialist
Carter Fuel
11.2021 - 04.2023
Direct Support Professional
Peak Community Services
01.2019 - 11.2021
Owner/Manager Director
All About Dogs
02.2006 - 09.2018
No Degree - Behavioral Science/ Criminal Justice
Indiana University
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