Ebonny Brooks
Red Oak,TX
Summary
Proven achiever with a solid background in finance and customer relations, notably at J.P. Morgan Chase. Excelled in fostering client trust and streamlining funding processes, demonstrating exceptional teamwork, analytical thinking, and problem-solving abilities. Enhanced operational efficiency and customer satisfaction through meticulous attention to detail and effective communication.
Overview
13
13
years of professional experience
Work History
Funder I
Kubota Credit USA
03.2015 - Current
- Facilitated cross-functional collaborations between departments to develop stronger, more cohesive funding requests that aligned with organizational objectives.
- Established strong working relationships with funders and dealers, fostering trust in the organization''s mission and goals.
- Correspond with dealers in order to request required funding documents and/or necessary corrections for contracts that are incorrect or incomplete.
- Timely followup with dealers for corrections or additional documentation for contracts being held for funding.
- Process substitutions on collateral, contract cancellations and CSRs.
Contract Processor
Kubota Credit Corporation, USA
09.2014 - 03.2015
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Mortgage Loan Processor
J.P. Morgan Chase
03.2012 - 06.2013
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed mortgage loan applications accurately and successfully.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
Relationship Manager
J.P. Morgan Chase
05.2011 - 03.2012
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized qualifying process to pre-qualify customers on home loan modifications.
- Educated customers on the origination of their existing loan and gathered documentation for file preparation and maintenance for modification process.
- Ensured that proper documentation has been received for processing of HARP modification.
- Reception of disposition referrals and subsequent financial analysis and determined that all alternatives (i.e. modification trial plans, reinstatements, repayment plans, payoffs ect.) to allow ownership retention were exhausted prior to assisting with initiation of short sale or deed in lieu of foreclosures.
Education
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Richardson, TX05.2000
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Active Listening and Learning
- Analytical and Critical Thinking
- Self Motivation
Timeline
Funder I
Kubota Credit USA
03.2015 - Current
Contract Processor
Kubota Credit Corporation, USA
09.2014 - 03.2015
Mortgage Loan Processor
J.P. Morgan Chase
03.2012 - 06.2013
Relationship Manager
J.P. Morgan Chase
05.2011 - 03.2012
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Similar Profiles
Nicole CluteNicole Clute
Senior Accountant at Kubota Credit Corporation, U.S.ASenior Accountant at Kubota Credit Corporation, U.S.A
Teisha TaylorTeisha Taylor
Loan Servicing Associate at Kubota Credit Corporation, U.S.ALoan Servicing Associate at Kubota Credit Corporation, U.S.A
Tiffany ErnspigerTiffany Ernspiger
Teller 2 at Campus USA Credit UnionTeller 2 at Campus USA Credit Union
Jacqulynn ShedJacqulynn Shed
PNT Account Management and Support Specialist at SparkFun ElectronicsPNT Account Management and Support Specialist at SparkFun Electronics
Creg MonittoCreg Monitto
Maintenance Technician at Owens CorningMaintenance Technician at Owens Corning