Summary
Overview
Work History
Skills
Timeline
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Dianna Brown

Phoenix,AZ

Summary

Motivated individual with experience in customer service, sales, marketing, and recruiting in the veterinary field. Skilled in building and maintaining customer relationships. Experienced in event planning, budgeting, and creating effective marketing and advertising materials. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, outstanding customer service, and problem solving skills.

Overview

12
12
years of professional experience

Work History

Key Account Representative

JustFoodForDogs
07.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.

Sales and Marketing Manager

AquaCrossings
01.2024 - 05.2024
  • Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
  • Analyzed sales and marketing data for improved strategies.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Liaison, engaging with all Veterinary clinics in Arizona.
  • Participated in various events such as farmers markets, CE's, lunch and learns.

Clinical Talent Partner

Companion Pet Partners
11.2022 - 05.2023


  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
  • Organized new employee orientation schedules for new hires
  • Developed recruiting strategies to identify qualified candidates and build network
  • Developed and created all hiring ads for company

Field Marketing Specialist

Exceptional Pets
01.2022 - 11.2022
  • Led development and implementation of company-level marketing plans to achieve revenue and brand exposure goals
  • Sought input from communities to better understand market and create new growth opportunities
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
  • Built and maintained relationships with new and existing clients while providing high level of expertise
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates

Referral Coordinator

AVECCC
03.2020 - 01.2022
  • Developed recruiting strategies to identify qualified candidates and build network
  • Instrumental in building and enhancing partnership with referring offices and community members
  • Promote services to public and veterinary partners by hosting events, classes, or participating in markets
  • Studied job descriptions and qualifications to determine applicant requirements
  • Created effective sales and marketing strategies within territory
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness
  • Composed daily posts for social media and helped build corporate presence on Facebook and Instagram
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns

Vet Referral Coordinator & Front Office Manager

BluePearl Veterinary Partners
03.2012 - 03.2020
  • Trained, coached and mentored new sales associates
  • Head of Board of Directors council
  • Responsible for establishing and maintaining relationships through on site visits, email and fax campaigns, and more
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Conducted in-person and phone interviews for candidates
  • Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs

Skills

  • Market Understanding
  • KPI Tracking
  • Sales Knowledge
  • Survey Design and Development
  • Contract Negotiation
  • Industry Trends
  • Recruitment Planning
  • Relationship Building and Maintaining
  • Interpersonal Skills
  • Vendor Coordination
  • Talent Acquisition
  • Outstanding Customer Service

Timeline

Key Account Representative

JustFoodForDogs
07.2024 - Current

Sales and Marketing Manager

AquaCrossings
01.2024 - 05.2024

Clinical Talent Partner

Companion Pet Partners
11.2022 - 05.2023

Field Marketing Specialist

Exceptional Pets
01.2022 - 11.2022

Referral Coordinator

AVECCC
03.2020 - 01.2022

Vet Referral Coordinator & Front Office Manager

BluePearl Veterinary Partners
03.2012 - 03.2020

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Dianna Brown