Dianna Brown

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Performed cash, card, and check transactions to complete customer purchases.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Took care of customers needs.Orginized sales racks. Rang up sales on the register.Cleaned dressing rooms. Help unload new merchandise coming in to the store.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Verified accuracy of orders while meeting strict deadlines on producing completed products.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Packaged and priced each product according to company pricing procedures.
• Managed material inventory and ordered new materials when needed.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Decorated Type pastries and cakes using colorful icings and piping techniques.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
• Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
• Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
• Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
• Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
• Prepared special creams and frostings for cakes and other dessert specialties.
• Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
• Precisely arranged display cases throughout workday to highlight finished products.
• Expanded the bakery''s offerings by introducing various frosting techniques, leading to more diverse product options for customers.
• Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
• Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
• Increased repeat business by consistently delivering cakes that exceeded customer expectations.
• Contributed to positive working environment by offering support and guidance to new team members.
• Created custom cake decorations for various events, leading to high client satisfaction.
• Improved customer experience by providing consultations on cake design options.
• Kept up with trends in cake design, incorporating modern styles into bakery's offerings.
• Maintained clean and organized work area, ensuring compliance with health and safety standards.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Reduced patient stress levels through effective communication and active listening skills.

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patient well-being by providing compassionate and attentive personal care.
• Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.
• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Followed nutritional plans to prepare optimal meals.
• Provided transportation and appointments management.
• Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.

Worked with customers on their wishes on decorating their cake.Made the icing for cakes.Worked with a team of decorators.Made sure my work area was clean and sanitized.Made sure the cake display case was clean and completely filled when stoe opened in the morning.

• Followed detailed assembly instructions, processes, and procedures.
• Completed assigned tasks quickly to decrease production time.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
• Notified supervisor of issues with equipment or production.
• Collaborated with team members to meet production goals and maintain a safe, clean work environment.