Dianna Carrillo
North Hollywood,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
10
10
years of professional experience
Work History
Bank Teller/Personal Banker
1st Century Bank
06.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Placed orders for customer checks and verified starting numbers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Maintained accurate records of customer transactions in line with bank procedures.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Sales Associate
AT&T
01.2016 - 06.2022
- Worked with the customer service team on cash register operations and handled complex transactions such as activating devices and transferring accounts from different carriers
- Reviewed purchases for fraudulent activities
- Provided expert product and service information
- Placed special orders and called other stores to find desired items
- Worked flexible schedule to accommodate changing customer levels
- Guided customers in choosing items that reflected personal style and shape
- Organized items in visually appealing manner
- Increased purchase totals by recommending additional items
- Recommended merchandise based on customer needs
- Listened to customer needs and preferences to provide accurate advice
- Maintained up-to-date knowledge of customer buying habits.
Cashier Sales Associate
Superior Grocers
03.2014 - 12.2015
- Verified that all merchandising standards were maintained on a daily basis
- Performed assigned projects and completed checklists in an efficient and accurate manner
- Helped customers select products that best fit their personal needs
- Described use and operation of merchandise to customers
- Processed an average of eighty transactions each day in a timely manner
- Demonstrated that customers come first by serving them with a sense of urgency
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Education
Alvord High School
Riverside, CA05.2013
Skills
- Computer operation
- Communication skills
- Sales
- Cash Handling
- Retail Management
- Organizational Skills
- Merchandising
- Store Management Experience
- Customer service
- Banking
- Professionalism and Courtesy
- Deposit and withdrawal management
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
- Data Entry Efficiency
- Cash handling expertise
- Customer Needs Assessment
- Balance Transfers
- Fraud Detection Abilities
Languages
Spanish
Professional Working
Timeline
Bank Teller/Personal Banker
1st Century Bank
06.2022 - Current
Sales Associate
AT&T
01.2016 - 06.2022
Cashier Sales Associate
Superior Grocers
03.2014 - 12.2015
Alvord High School
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