Summary
Overview
Work History
Education
Timeline
References
SeniorSoftwareEngineer
Dianna Castillo

Dianna Castillo

Customer Service Specialist
Belen,NM

Summary

Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales. Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills. Persuasive professional with expertise in outbound cold calling. Approaches every call with fresh mindset and tenacity to reach even toughest customers. Proven expertise in achieving sales goals.

Overview

10
10
years of professional experience

Work History

Telemarketing Sales Representative

LVS Services
Las Vegas, NV
04.2024 - Current
  • Conducted outbound calls to potential customers in order to generate sales leads.
  • Collaborated with team members to develop strategies for increasing sales performance.
  • Adhered to all applicable telemarketing regulations while making outbound calls.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Customer Service Cashier

Walmart
Belen, NM
04.2023 - 03.2024
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Greeted customers promptly and responded to questions.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Scanned items and checked pricing on cash register for accuracy.

Customer Service Representative

Alorica/Bank of America
Albuquerque, NM
10.2022 - 03.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Highland High School
Albuquerque, NM
05-1986

Timeline

Telemarketing Sales Representative

LVS Services
04.2024 - Current

Customer Service Cashier

Walmart
04.2023 - 03.2024

Customer Service Representative

Alorica/Bank of America
10.2022 - 03.2023

High School Diploma -

Highland High School

References

References available upon request.

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