Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Dianna Catchings

Tacoma,WA

Summary

Personable Customer Service offering 17 years of experience in telephone and face-to-face customer service in fast food. Knowledgeable and helpful professional possessing positive, friendly disposition. Expertise in resolving wide range of product and service issues speedily and satisfactorily. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and sales. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.

Overview

25
25
years of professional experience

Work History

Dishwasher/Prep Cook

Pacific Grill
Tacoma, WA
10.2018 - 03.2020
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or small items used often by kitchen staff.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Kept all dishes, utensils and glassware clean and rotated following safety standards by doing first in first out.
  • Paid close attention to all instructions from supervisor to complete tasks on time.
  • Gently moved glassware, crystal and other delicate items to prevent breakage.
  • Used handheld sprayer to loosen food residue and enhance cleaning.
  • Established great relationships with staff by promoting team-oriented atmosphere through use of communication and team work.
  • Volunteered to assist prep cooks with prepping and preparing during peak meal times after completing dishwashing duties.
  • Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes and glassware.
  • Maintained clean and contaminant-free cooking equipment and receptacles through breaking down the machine to ensure top performance and cleanliness.
  • Efficiently and quickly cleaned various dishes, silverware and cookware to provide smooth service and reduce wait times.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Effectively scrubbed and scoured pots and pans using scour pads and other products to remove burnt-on food.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

Assistant Manager

Dominoes Pizza
Tacoma, WA
02.2007 - 12.2009
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Team Member

KFC
Steilacoom, WA
07.2004 - 11.2006
  • Distributed necessary tasks and duties during each shift.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Trained employees in time management and proper ways to complete job duties.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Placed orders to restock items before supplies ran out.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas as needed.
  • Became familiar with products to answer questions and make suggestions.
  • Took orders, prepared meals and collected payments.
  • Supported great dining and meal experiences for guests.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Completed sales transactions, including all accepted forms of payment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Processed customer orders and accurately entered into order system.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Demonstrated knowledge and applied proper food handling standards.
  • Provided assistance to customers requiring help by carrying-out and loading purchases.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Kept food preparation area, equipment and utensils clean and sanitary.

Education

High School Diploma -

Franklin Pierce High School
Tacoma, WA
06.1999

Skills

  • Customer Service
  • Proactive and Self-Motivated
  • Problem Solving
  • Interpersonal Communication
  • Strong Work Ethic
  • Work Organization
  • Time Management and Prioritization
  • Team Player

Timeline

Dishwasher/Prep Cook

Pacific Grill
10.2018 - 03.2020

Assistant Manager

Dominoes Pizza
02.2007 - 12.2009

Team Member

KFC
07.2004 - 11.2006

High School Diploma -

Franklin Pierce High School

Similar Profiles

CREATE PROFILE
Dianna Catchings