Dianna Cauich
Los Angeles,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Yoshinoya America
12.2021 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered guest relation line, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction via telephone and email.
- Oversaw fast-paced desk and phone operations and guests' needs at busy facility.
- Managed 80 corporate stores and 20 franchisee
Sales Representative
Car Insurance
08.2019 - 05.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
Student Assistant
University Of La Verne
11.2018 - 11.2019
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
Education
Bachelor of Science - Business Administration
University of La Verne
La Verne, CAHigh School Diploma -
Bishop Conaty Our Lady of Loretto
Los Angeles, CA04.2018
Skills
- Membership Registrations
- Maintenance Team Collaboration
- Reporting Efficiency and Accuracy
- Running Guest Errands
- Efficient in Google Docs, Word, excel
- Bilingual- Spanish
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Representative
Yoshinoya America
12.2021 - Current
Sales Representative
Car Insurance
08.2019 - 05.2021
Student Assistant
University Of La Verne
11.2018 - 11.2019
Bachelor of Science - Business Administration
University of La Verne
High School Diploma -
Bishop Conaty Our Lady of Loretto
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