Dianna Clark
New Bern,NC
Summary
Proven track record in compassionate caregiving and efficient housekeeping at Carteret House, enhancing client well-being through emotional support and personal hygiene assistance. Skilled in multitasking and organization, I foster strong relationships and improve patient quality of life. Achieved a significant increase in client satisfaction through attentive and respectful companionship and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Personal Care Assistant
Carteret House
10.2021 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Planned activities to encourage movement, stretching, and strength building.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Receptionist
Coastal Insurance
08.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
Car Detail Manager
Eastern Carolina Nissan
01.2005 - 09.2017
- Created customized service packages tailored specifically towards individual client needs/preferences in order to maximize customer satisfaction levels.
- Consistently met deadlines for completion of assigned projects while maintaining strict quality standards throughout all stages of work.
- Maintained detailed records of completed jobs as well as any necessary follow-up actions or additional services required by customers.
- Coordinated with other departments to schedule vehicle detailing according to priority and availability.
- Managed a team of detailers, fostering a positive working environment and high-quality results.
- Negotiated contracts with vendors for cost-effective procurement of supplies and equipment needed for daily operations.
- Streamlined detailing processes for increased efficiency and overall team productivity.
- Implemented new techniques in the detailing process, resulting in reduced time spent on each car.
- Trained new employees in proper detailing procedures, ensuring consistent quality across the team.
- Enhanced customer satisfaction by meticulously inspecting and correcting completed work.
- Organized regular staff meetings to discuss operational improvements, challenges faced, and upcoming tasks or goals as a team effort.
- Continuously monitored industry trends and best practices so as to stay on top of latest advancements within the car detailing field, and adapt them into our own workflow as appropriate.
- Implemented safety protocols within the workspace to minimize accidents and maintain a safe working environment.
- Developed a system for tracking work progress, enabling better resource allocation and scheduling accuracy.
- Addressed customer concerns promptly and professionally, upholding the reputation of the company.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
- Collaborated with sales staff to ensure timely delivery of detailed vehicles to customers.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Washed cars and trucks daily for auto dealership.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Provided exceptional customer service and addressed customer inquiries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Personal Care Assistant
Eastern Carolina Home Health
08.2016 - 02.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Planned activities to encourage movement, stretching, and strength building.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
Diploma - Marketing
South Lenoir High School
Deep Run, NC06.1993
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Compassionate Caregiving
- Dementia Care
- Time Management
- Problem-Solving
- Daily living assistance
- Multitasking and Organization
- Dependable and Responsible
- Flexible Schedule
- Strong Ethics
- Supportive Companionship
- Fast Learner
- Attentive to People
- Team Collaboration
- Clear Communication
- Respectful and Compassionate
- Relationship Building
References
Danett Flynn 919-280-1046
Sara Cates. 252-646-7283
Jennifer Potter 252-665-1866
Timeline
Personal Care Assistant
Carteret House
10.2021 - 08.2024
Receptionist
Coastal Insurance
08.2020 - 09.2021
Personal Care Assistant
Eastern Carolina Home Health
08.2016 - 02.2017
Car Detail Manager
Eastern Carolina Nissan
01.2005 - 09.2017
Diploma - Marketing
South Lenoir High School