Dianna Combs

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Offered technical support and troubleshot issues to enhance office productivity.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Welcomed patrons and immediately offered assistance by asking open-ended questions.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Volunteered to help with special projects of varying degrees of complexity.

My husband and I made/built furniture, wood crafts, leather bags, and many other items. We traveled as vendors to set up at various places, selling our products. I have the capability to run and use various wood working tools. I am self motivated, to do better, to learn, and to assist in making a job easier for all involved.

• Met sales goals by offering excellent customer service.
• Set up displays and signage to attract customers and boost sales for [Product or Service].
• Processed transactions by calculating purchase totals and collecting payments.
• Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
• Reconciled inventory and customer orders regularly to monitor product availability.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Utilized office management software to record and track customer information.
• Processed incoming and outgoing mail and packages according to established procedures.
• Compiled and analyzed data to produce reports.
• Recorded and delivered daily deposit of incoming payments.
• Organized technicians' daily, monthly routes.
• Called customers to confirm that they knew of their scheduled appointment the following day.

My husband and I built a home repair & remodeling business, by word of mouth. This was prior to social media. We did a few small jobs. Word of mouth built our reputation after that, for good solid work, honesty and work ethics. We worked side by side in most all phases of home repair. That would start by meeting with a prospective customer, understanding their needs, and putting together a bid of material costs and labor for them. We had as few as just he and I, up to a crew of 10 men over the years. I did all the tax reporting that occurs with employees. I also managed payroll weekly for all employees, withholding the appropriate taxes with each, then forwarded those amounts to the IRS. All while also learning, doing, and running a crew, in the field of carpentry.