Dianna Conklin
Morristown
Summary
Retail professional with more than 15 years of experience in customer service, merchandising, inventory management, visual presentation, employee training. Recognized for maintaining organized sales floors, improving customer satisfaction, supporting store operations, and training new associates. Seeking a merchandising operations, or retail leadership position.
Overview
20
20
years of professional experience
Work History
Merchandise Coordinator
The TJX Companies, Inc.
Morristown, TN
11.2022 - Current
- Provided friendly, efficient customer service to support a positive shopping experience.
- Replenished merchandise and maintained well-stocked, organized sales floors.
- Completed accurate price checks and assisted with markdowns to uphold pricing accuracy.
- Kept fitting rooms clean and ensured items were quickly returned to the floor.
- Followed loss-prevention procedures to reduce shrink and protect store assets.
- Supported smooth store operations during peak traffic and major sales events.
- 4 years 3 months
Retail Associate
The TJX Companies, Inc.
Knoxville, TN
04.2022 - 11.2022
- Greet and assist customers as they shop within the store
- Provide detailed information about products to customers
- Process sales transactions and handle cash and card payments
- Restock and maintain inventory levels on the sales floor
- Ensure that the store is clean, safe, and presentable for customers
- Manage fitting rooms or assist customers with fitting inquiries
- Handle customer complaints and provide solutions or refer them to managers
- Assist in setting up displays or arranging merchandise
- Perform routine inventory checks and manage stock inventory
- Keep track of frequent customers and inform them about special deals or new products
- 8 months
Retail Associate
The TJX Companies, Inc.
Winchester, VA
01.2016 - 01.2021
- Greet and assist customers as they shop within the store
- Provide detailed information about products to customers
- Process sales transactions and handle cash and card payments
- Restock and maintain inventory levels on the sales floor
- Ensure that the store is clean, safe, and presentable for customers
- Manage fitting rooms or assist customers with fitting inquiries
- Handle customer complaints and provide solutions or refer them to managers
- Assist in setting up displays or arranging merchandise
- Perform routine inventory checks and manage stock inventory
- Keep track of frequent customers and inform them about special deals or new products
- 5 years 1 month
Personal Assistant
Self Employed
Matewan, WV
01.2008 - 01.2015
- Managed daily household tasks, including cleaning, laundry, and meal preparation
- Assisted clients with scheduling appointments, errands, and correspondence
- Provided childcare and eldercare support as needed
- Developed personalized cleaning schedules tailored to client preferences
- Maintained confidentiality and professionalism in private settings
- Ensured high levels of satisfaction through consistent and reliable service
- 7 years 1 month
Florist
Flower Shop
Matewan, WV
01.2009 - 01.2010
- Designed custom floral arrangements for weddings, funerals, and special occasions.
- Maintained inventory of fresh flowers, supplies, and decorations.
- Provided friendly customer service, assisting with product selection and recommendations.
- Coordinated deliveries and ensured timely arrival of floral arrangements.
- Supported store promotions by creating eye-catching displays.
- Monitored the quality of flowers to ensure customer satisfaction.
- 1 year 1 month
Markdown Associate
The TJX Companies, Inc.
Sevierville, TN
01.2007 - 01.2008
- Engage with all customers, embody TJX’s customer experience philosophy, and maintain a clean, organized store
- Accurately process markdowns, replace tickets/labels, and ensure merchandise is correctly priced and sales-floor ready
- Follow merchandising, loss prevention, and operational standards; participate in store recovery and cleanliness initiatives
- Ring up purchases/returns, count change, promote credit and loyalty programs, and assist with merchandising setup
- May work in multiple store areas to meet business needs
- Maintain a safe environment, adhere to labor laws, and support shrink reduction programs
- 1 year 1 month
Education
High School Diploma -
Minford High School
Skills
- Visual Merchandising
- Inventory Control
- Stock Replenishment
- Loss Prevention
- Merchandising Standards
- Retail Operations
- Team Leadership
- Customer Engagement
- POS Systems
- Microsoft Office
Timeline
Merchandise Coordinator
The TJX Companies, Inc.
11.2022 - Current
Retail Associate
The TJX Companies, Inc.
04.2022 - 11.2022
Retail Associate
The TJX Companies, Inc.
01.2016 - 01.2021
Florist
Flower Shop
01.2009 - 01.2010
Personal Assistant
Self Employed
01.2008 - 01.2015
Markdown Associate
The TJX Companies, Inc.
01.2007 - 01.2008
High School Diploma -
Minford High School