Dianna Contreras
Indianapolis,IN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Receptionist
Traditions At Solana
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Office Assistant
In And Out Unlimited
03.2021 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
Worksite Administrator
CNO Financial
04.2019 - 10.2020
- Filed reports and posted daily batches in system.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Used data entry skills to accurately document and input statements.
Cash Application Specialist
Allegion
05.2015 - 02.2019
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Filed reports and posted daily batches in system.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
Funding Specialist
DECA
12.2012 - 04.2014
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Processed all loan documents for submittal to the DOE
Funding Specialist
Premiere Credit Of North
01.2007 - 12.2012
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Filed reports and posted daily batches in system.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
Education
Business Finance
Northwest High School
Indianapolis, INSkills
- Project Management
- Verbal and Written Communication
- Administrative and Clerical Support
- Business Administration
- Microsoft Office
- PC Proficiency
- Data Entry and 10-Key
- Basic Bookkeeping
- Maintain Records
- Collections
- Month-End Closings
Timeline
Receptionist
Traditions At Solana
12.2022 - Current
Office Assistant
In And Out Unlimited
03.2021 - Current
Worksite Administrator
CNO Financial
04.2019 - 10.2020
Cash Application Specialist
Allegion
05.2015 - 02.2019
Funding Specialist
DECA
12.2012 - 04.2014
Funding Specialist
Premiere Credit Of North
01.2007 - 12.2012
Business Finance
Northwest High School
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